Complaint Review: Enterprise Rent-A-Car - Lexington Kentucky
- Enterprise Rent-A-Car Lexington, Kentucky USA
- Phone:
- Web: http://www.enterprise.com/car_renta...
- Category: Auto & Truck Rental
Enterprise Rent-A-Car Any enterprise I sincerely suggest customers to NOT rent from Enterprise Lexington Kentucky
*UPDATE Employee: Enterprise Rent A Car
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I used to rent from Enterprise all the time about 3 years ago, then I switched to Hertz for the rest of the years. The reason was simply because Hertz offers the service that is much much better and Enterprise just offers the worst services ever.
This Apirl I happened to rent from Enterprise again becuase I did not had a choice (my car was in a auto shop which has connection with Enterpise).
Picked up the car on a raining day when they told me the condition of the car was great. After rental days returned the car, the scratches came out at the bottom right body, and I was told to be responsible for it. It seemed ridiculous and I was 100% positive that I did NOT scratch the car since I did not even drive it (beisides get home and get back).
They contacted me and asking for more than $1,200 afterwards. considering my precious time and business, I decide to pay fo the money because I am buying my time back. However, how do a busness like this survived?
I sincerely sugggest NOT to rent from Enterprise because all they want is money, rather than establishing a trust systen bewteen customers and the company. Employees are trained to add on services, being rude and the busness itself cares nothing about customer.
This is my story and I do not want it to happen to others. Do not waste your time and money. DO NOT PAY THAT EXTRA $1,000+ AND DO NOT RENT FROM ENTERPRISE
This report was posted on Ripoff Report on 08/28/2015 09:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/lexington-kentucky/enterprise-rent-a-car-any-enterprise-i-sincerely-suggest-customers-to-not-rent-from-ente-1251481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Enterprise Rent A Car
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Wednesday, September 09, 2015
Thank you for bringing this to our attention Will. Please send us a detailed email to Care@Enterprise.com with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150909-003419. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
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