Enterprise Rent-A-Car Enterprise Rent A Car Enterpise make false claim and refuse to respond to written letter with any other than a bill. Phoenix Airport, Arizona

I rented an SUV from Enterprise in the Phoenix airport from 12/16/2010 to 12/20/2010.  I reside in Philadelphia, PA.  When I returned the vehicle the Enterprise agent identified a small ripple in the back right of the vehicle.  This ripple was fairly high up and not scratched as well as difficult to view.  At no time was I in a situation that would have caused this, so I told the agent that I didn’t cause it.  When I originally picked up the car it was parked in a lot where two car were parked on each side and the only you would look at the car one would not see damage.  I have a picture at the angle I would have seen the car when inspecting which demonstrates that the damage would not have been visible.  Also when I picked up the vehicle where the agent inspected and filled out the form, the vehicle the light above was out in the garage and it was 5:57pm (It was December so it was not well lit).  I have a picture of this too.  I believe that this can be proven if…

I have received several letters stating to pay $805.50.  Additionally, I have received two phone calls from Ms Hurley(I have full name and work number if needed), an Enterprise agent  on 01/26/2011 and 2/15/2011.  During the two conversations I stated that I wanted to dispute the damage claim and wanted to know the procedure.  I was told I could not dispute it by Ms Hurley.  In the first call, I asked three times and was told three times that I could not and that I should just pay.  I asked for an address that I could write to and was given the same address that was listed in the damage claim bills I received.  Both conversations ended with Ms Hurley hanging up on me.  Both conversations I was more than civil unlike the agent.  I also sent a letter on 1/31/2011 and 2/22/2011 requesting in writing what the dispute resolution procedures were.  I have copies of these letters if needed.  I never received a response to either of this letters.  I have however received two bills since the first letter threatening to send me to collections.  The last one was sent to me on 2/17/2011.

Enterprise Rent-A-Car is making no attempt at determining whether or not the damage was caused while the vehicle was in my possession.  They have ignored every attempt I have made at trying to resolve this issue.  This organization has acted unethically by ignoring my requests for basic information at trying to discover the truth.