• Report: #974982
Complaint Review:

entertainment benefits group, llc

  • Submitted: Wed, November 28, 2012
  • Updated: Wed, November 28, 2012

  • Reported By: Adrienne — Miami Beach Florida United States of America
entertainment benefits group, llc
Internet United States of America

entertainment benefits group, llc www.ticketsatwork.com Warning, never purchase any tickets from this website, Internet

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I purchase four 2-day tickets for Universal Orlando them park.  I went to the park on a Thursday. Afterwards, I learned there was a Tropical Storm heading directly for the Orlando area. There was even an evacuation order in place. Obviously, I wasn't going to put my family in harms way, so I wasn't able to use the second day. When I arrived home, I emailed ticketsatwork.com to ask for a refund for a total of $211.09, which was exactly half of the amount I paid for the tickets. They replied and refused outright my request.

They stated they had a "no refund and no exchange policy". I disputed the charge with bank of america, and the company took over 60 days to respond. Because they purposely took so long, they invalidated my tickets which had a 60 day expiration date. Therefore I'm stuck with expired tickets I never used, and I'm still disputing with Bank of America, which isn't a great help either. What kind of a company has a no return or exchange policy? If you have had issues with this company, please file a complaint at bbb.org.  Ticketsatwork.com operates under entertainment benefits group, LLC.

This report was posted on Ripoff Report on 11/28/2012 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/entertainment-benefits-group-llc/internet/entertainment-benefits-group-llc-wwwticketsatworkcom-warning-never-purchase-any-ticket-974982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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