Envato Themeforest No Refunds, Credits or Customer Service Internet

Already had four templates, and the fifth one I purchased was poorly written with buggy coding. 
I opened a support ticket for a refund or credit on the fifth template. 

The support automated email said I could only send one email about my support ticket before being put to the bottom of the line again. 
Waited five days for a response before sending my one email. 

Five days later still no response so I contacted PayPal to refund my payment.
Wow! within 15 minutes I had a response from Envato saying I was now locked out of my account until I removed the PayPal refund request. That sounded like blackmail so I hung in with PayPal for a refund or credit.

PayPal decided they would not refund me because it was a downloaded item.

A few months later I contacted Envato support again to unlock my account. This time support answered after two days and asked what PayPal had decided. I told them my refund was declined, and the reply was an automated blank returned email.

Now I'm locked out from the five templates I purchased, and feel completely beaten up by thugs! All I wanted was a refund or credit for a new template they brought out that was no good for me or the other first purchasers to use. 
Forget the pretty face to themeforest because beneath the veneer they are a particularly nasty pack.