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Report: #1142692

Complaint Review: Equinox Day & Night Serum - Bluffdale Utah

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  • Reported By: Peggy — Glynn Louisiana
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  • Equinox Day & Night Serum 14953 Heritagecrest Way Suite C Bluffdale, Utah USA

Equinox Day & Night Serum Sheridan Labs Ordered from infomercial. Only supposed to charge account for $4.95 s&h. they took almost $200 from my account. Bluffdale Utah

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I ordered Equinox Day & Night Serum & RVTL Anti-Aging cream by calling the number on an infomercial. It was supposed to be a Free Trial, only charging my account $4.95 shipping & handling. I received the product about 3 weeks later. I kept waiting for the charges to be deducted from my account, but it never was. All of a sudden, there was $198 missing from my checking account. I went to the bank to let them know I did not authorize these charges. They instructed me to call the company before filing a dispute of the charges. I called the company & was told that it was clearly stated on the website about the 14 day free trial & the charges that I would be charged if I did not cancel within the 14  day trial period. I tried to tell the person that I never went to a website & he kept repeating the same thing. I would never had purchased something like this for this amount of money. Even if I had authorized it, I didnt' recieve the product until after the trial was up. During this conversation, I found out they were going to charge my account on a monthly basis for some outrageous amount. The agent told me they would refund me $40 on each product & that is all they would do, besides cancel the membership I never agreed to. My bank immediately cancelled my debit card. I told them I did not want $80 I wanted the full amount they stole from me. The agent just kept repeating the same thing, like he was reading something. They sent the $80 anyway the following week. I am on disability & would never authorize these kinds of charges from my account. I just thought for $4.95 I could treat myself to something that MIGHT work. I still have the unopened product. I was told not to return it at that time, because I was not going to get a refund anyway. After leaving the bank, I came home & looked up the products & to my surprise, found that I'm not the only person they did this to. It's like they dont' even acknowledge the infomercial. And dont' even try to find the commercial on the internet. I have searched. 

 

This report was posted on Ripoff Report on 04/29/2014 12:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/equinox-day-night-serum/bluffdale-utah-84065/equinox-day-night-serum-sheridan-labs-ordered-from-infomercial-only-supposed-to-charge-1142692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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