Equiteric / Horseloverz.com Misrepresentation of availabilitly of product, lack of communication, terrible customer service and no customer satisfaction after company made several mistakes. Hazleton Pennsylvania

Equiteric contacted me shortly after I filed on Ripoff Report. I had also left them negative feedback on ebay which basically was a link to the report I had filed on this site.

They have credited my paypal account for the amount that they owe, though it is not their usual policy. I have agreed to tear up and return the cheque that is suppose to have been mailed to me.

It is unfortunate that I had to take these extreme measures to get satisfaction from this company, but it does show that pursuing an issue to a conclusion can work.

I will state though, I will no longer do any business with this company. Even though they state the reasons why it became such a mixup; and they have apologized to me.

The fact is, they sold on ebay auction a blanket that they did not have in stock. Then their replacement for that blanket, was also another blanket that was not available. They sent me the wrong size, wouldn't send another blanket until the wrong one was sent back and then told me they didn't have the correct size anyhow. This started in September 2007, and is just being concluded now in January 2008?! Very poor business practice and in my opinion, unethical.

My next step in this, (if I had not got any satisfaction) would have been posting on every horse related forum, every free horse classified website, etc., with a link to the ripoff.com site with regards to my dealings with Equiteric. I do not need to do this now, but I was willing to go that step and spend the time it would have taken to do so and spread the word.

I hope that this company will take a good look at their current business practices and work towards improving their record. Regardless of the fact that they do "thousands of transactions per day/week" (quote from an employee I talked to on the phone when I called) It just takes one unsatisfied customer who is determined, to spread the word on the internet and it can be done.

Janie

Equiteric contacted me shortly after I filed on Ripoff Report. I had also left them negative feedback on ebay which basically was a link to the report I had filed on this site.

They have credited my paypal account for the amount that they owe, though it is not their usual policy. I have agreed to tear up and return the cheque that is suppose to have been mailed to me.

It is unfortunate that I had to take these extreme measures to get satisfaction from this company, but it does show that pursuing an issue to a conclusion can work.

I will state though, I will no longer do any business with this company. Even though they state the reasons why it became such a mixup; and they have apologized to me.

The fact is, they sold on ebay auction a blanket that they did not have in stock. Then their replacement for that blanket, was also another blanket that was not available. They sent me the wrong size, wouldn't send another blanket until the wrong one was sent back and then told me they didn't have the correct size anyhow. This started in September 2007, and is just being concluded now in January 2008?! Very poor business practice and in my opinion, unethical.

My next step in this, (if I had not got any satisfaction) would have been posting on every horse related forum, every free horse classified website, etc., with a link to the ripoff.com site with regards to my dealings with Equiteric. I do not need to do this now, but I was willing to go that step and spend the time it would have taken to do so and spread the word.

I hope that this company will take a good look at their current business practices and work towards improving their record. Regardless of the fact that they do "thousands of transactions per day/week" (quote from an employee I talked to on the phone when I called) It just takes one unsatisfied customer who is determined, to spread the word on the internet and it can be done.

Janie

Equiteric contacted me shortly after I filed on Ripoff Report. I had also left them negative feedback on ebay which basically was a link to the report I had filed on this site.

They have credited my paypal account for the amount that they owe, though it is not their usual policy. I have agreed to tear up and return the cheque that is suppose to have been mailed to me.

It is unfortunate that I had to take these extreme measures to get satisfaction from this company, but it does show that pursuing an issue to a conclusion can work.

I will state though, I will no longer do any business with this company. Even though they state the reasons why it became such a mixup; and they have apologized to me.

The fact is, they sold on ebay auction a blanket that they did not have in stock. Then their replacement for that blanket, was also another blanket that was not available. They sent me the wrong size, wouldn't send another blanket until the wrong one was sent back and then told me they didn't have the correct size anyhow. This started in September 2007, and is just being concluded now in January 2008?! Very poor business practice and in my opinion, unethical.

My next step in this, (if I had not got any satisfaction) would have been posting on every horse related forum, every free horse classified website, etc., with a link to the ripoff.com site with regards to my dealings with Equiteric. I do not need to do this now, but I was willing to go that step and spend the time it would have taken to do so and spread the word.

I hope that this company will take a good look at their current business practices and work towards improving their record. Regardless of the fact that they do "thousands of transactions per day/week" (quote from an employee I talked to on the phone when I called) It just takes one unsatisfied customer who is determined, to spread the word on the internet and it can be done.

Janie

Hi, Just wanted to let you know I issued the refund via paypal this morning. If you need anything else, please let me know.

Thanks,

Amanda

Hello JMarie:

I was able to look up your order (order number 742523) and found that we did indeed have an inventory mixup on those blankets and the person who invoiced you for the new blankets did mistakenly put in a 69" instead of an 82" blanket. We apologize for the mixup.

We do our very best to be sure we have everything in stock and ready to ship, but unfortuantely our inventory can get mixed up during the course of a year. We normally respond to emails within a reasonable amount of time, however, our email load gets extremely congested between October and January, which causes a delay in response time.

Our company refund policy is to refund the order the same way the customer originally paid. If paid by paypal, we refund by paypal, credit card by credit card, and if paid by check, money order or cash, we refund by company check.

Refunds via company check are generally done on a weekly basis, however, the person who handles this was out of the office due to surgery and recovery so the check was not issued until December 28th. The refund check is #9355 for $86.54. Because of the delay of your refund being issued, my boss has allowed me to issue a refund to you by paypal (even though like I said, that's not our policy) so you can have your payment faster. Then we ask that you please destroy the check when it arrives.

I'm sending you an email to your peterboro.net address to have you email me your paypal email address (as often time people use multiple email addresses for paypal/ebay, etc.). Please check your junkmail folder if you have one, and you don't see my email in your inbox.

Thank you,