• Report: #227150
Complaint Review:

Everycontractor.com, ER Management

  • Submitted: Tue, December 26, 2006
  • Updated: Tue, January 19, 2010

  • Reported By:Graham North Carolina
Everycontractor.com, ER Management
3600 N. Ranch Dr. Las Vegas, Nevada U.S.A.

Everycontractor.com ER Management rip-off, scam, dishonest, liar, failed to product, failed to honor contract Las Vegas Nevada

*UPDATE Employee: Everycontractor.com makeover

*General Comment: contractors

* : Still nothing

*REBUTTAL Owner of company: The rest of the story

*Author of original report: We'll See

*REBUTTAL Owner of company: Response to alleged RIP OFF

*Author of original report: UPDATE

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ER Management, Everycontractor.com pursued my company relentlessly until we finally agreed to let them find leads for us. Guaranteed in writing to get us 12 qualified leads in 12 months. We got 3 totally unqualified leads and ZERO qualified leads between 7/2/2005 & 7/2/2006. Six months of requesting our refund and NOTHING. You call and you'll get a new person with a new lie or run-around. They are not able to deliver what they promise! Keep your money!!

Graham, North Carolina

This report was posted on Ripoff Report on 12/26/2006 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/everycontractorcom-er-management/las-vegas-nevada-89130/everycontractorcom-er-management-rip-off-scam-dishonest-liar-failed-to-product-faile-227150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 4Consumer 2Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Everycontractor.com makeover

AUTHOR: handymanec - (USA)

Hi! I work at Everycontractor and I have seen some recent changes and I've got to let you guys know:

I'm not sure if you know this, but Everycontractor.com recently changes its executive management team including Vice President of Support and CEO. New management was put in place and they've been meeting left and right. They are making changes within the company. They are also making several new changes to all the products. Based off all the feedback they found online, they are putting in new procedures to make the products better. If you have any feedback or complaints at all, I suggest you call in and share your opinion. It's better to speak up, and let someone within the company know, so they can address it.

Just so you know, I will be posting this around numerous websites. It's not a campaign, just my view of what is going on from the inside.
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#2 General Comment


AUTHOR: inspector53 - (United States of America)

If the facts that David from Everycontractor are true, then I would just like to add a comment.  Having worked in construction for over 20 years and having close contact with many builders and contractors, I have to say, most contractors are extremely unreliable and will posture, lie, and stretch the truth to their advantage.  Sorry guys, you create your own reputation!  Building Inspectors have to ascertain that the job is done right, in compliance with plans and codes, and done in a safe and workmanlike manner.  It is a joyous occasion when all the above are done without having to force the contractor to make it so.   But here's another example:  I contacted 12 different contractors to build planter walls in my own back yard; All of them promised to show up at the scheduled day and time.  Only ONE ever did!  The others never even called me.  And one guy finally showed up 2 months later after the job was done!  I've contacted drywallers,tile setters, and cabinet makers to bid remodel jobs; that's right, NONE of them showed up!  Even the experienced reputable guy I thought I could count on!  Believe me, It's no picnic when you want a professional to show up and all you get are flakes! I also had contacted several pool builders as well, out of 20 called , 13 showed up.  Heard a lot of unbelievable things, but finally chose a great one.  As an Inspector with over 20 years experience, I have learned to not put too much stock in what a contractor tells me, THEY HAVE TO PROVE IT TO ME!  If David has posted information about them not meeting the requirements of their contract, then I believe him.  And if it took them two weeks to pick up a "lead", I believe him!  And if they're complaining that the leads were "bogus" after such  delay in contacting the homeowner and didn't get the job, well, I wouldn't have used them either!  The onus is on the complaining contractor who didn't fulfill their end of the bargain.  Prove it to me!  Perhaps Everycontractor should bid and do the job for you as well.
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Still nothing

AUTHOR: Celeste - (U.S.A.)

So, I believe somewhere in a rebuttal, David Johnson said that we would get two additional years - or at least one.  It's September 2009 and all we have gotten is phone calls trying to SIGN US UP AGAIN!!!
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#4 REBUTTAL Owner of company

The rest of the story

AUTHOR: David - (U.S.A.)

You are correct. I have not provided you a written response, but I have given you personal verbal responses to your concerns in the past and felt that we had resolved these issues. My apologies that you felt that these were not resolved, but might I say the following:

We are members of the BBB and depend on companies like the BBB and rip off report.com to tell us where we are coming up short and what we need to do to better serve our clients. With over 26,000 paying customers 10 complaints a year probably isn't too bad.

Again, I am grateful Celeste for you bringing these matters to our attention and am not trying to air out all the details in a public forum, but I would hope that you and everybody understand that the last response regarding the terms and conditions is not meant to offend you, but the TERMS are what makes this program work. If you don't follow the terms and keep up your end of the bargain the program will never have success. If you follow through with the terms we will follow through with our money back guarantee (remember we offered this to you from the onset!)

We only asked you to follow through with 3 simple things in which you agreed to :

Rule 3
You agreed to retrieve your leads in a timely manner. I have pulled the following information from your account and this is just part of what everyone else does not know:

Case 1:
Homeowner name: Spurgeon Thurston -
Date and time lead sent - 10/31/2005 4:06 PM
Date and time YOU picked up your lead - 11/17/2005 12:33 AM

Almost 17 days elapsed since you retrieved this lead, which alone is a violation of the terms and conditions. The violation is not the concern so much, but the fact that this homeowner was not contacted in a timely manner and will never turn into a job. It affects our reputation as well from a homeowners point of view anytime our contractor does not follow through. It really gives us a bad name. This is the reason we make this part of the terms and conditions (which is posted in writing in your account)

Case 2
Homeowner name: Richard Latteier -
Date and time lead sent - 11/11/2005 4:20 PM
Date and time YOU picked up your lead - 11/17/2005 12:32 AM

Almost 6 days elapsed since you retrieved this lead, which alone is a violation of the terms and conditions.

The above rules and terms state 1 business day in which the lead needs to be retrieved. Now we are not trying to be picky, but we have to keep you accountable just as you have to keep us accountable.

Rule 2
Make sure your profile is approved or completed, accurate and updated at least quarterly (every 3 months) This came directly from your account (I logged in with your username and password)and this is what I found:

Company Profile
Your company profile serves as the basic finger print for your company and allows us to match your company up with exactly the right kind of customers. It is extremely important that this profile has been filled out correctly! Each profile must be updated at least once every 90 days.
First Profile Edit : 7/2/2005
Last Profile Edit : 3/3/2007 Edit Profile
Next Profile Edit : 6/1/2007

7/2/2005-9/30/2005 PROFILE UPDATE VIOLATION - FAIL (Profile 1)
12/13/2006-3/13/2007 PROFILE UPDATE VIOLATION - FAIL (Profile 2)

Your current profile period is in good standing

In conclusion, our company cares about your success and some customers don't feel that the accountability placed upon them is needed. Unfortunately it takes both parties to make this work. We are ALWAYS willing to make this work, but you as the customer have to want it to work as well. If I can be of assistance please don't hesitate to contact us at 1-800-538-3797
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#5 Author of original report

We'll See

AUTHOR: Celeste - (U.S.A.)

Amazing how a little bad press will get a written response.

My choice to extend my service for a year was not a technically a choice. Prior to David's response I spoke to Sharon who informed me that I was NOT eligible for my refund - even after receiving written communication that I would receive it. I have over a year's worth of emails to this company showing where I did make contact and update things, etc... I had a conversation with David wherein he offered last September to extend my contract for TWO years instead of refunding my money......nothing ever materialized from that and David's rebuttal was the FIRST communication I have received from him since that time.

My choice was this: either let them try to redeem themselves for another 12 months or get NOTHING. This is not a choice.

We'll just see how the next 12 months go.
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#6 REBUTTAL Owner of company

Response to alleged RIP OFF

AUTHOR: David - (U.S.A.)

Thank you CHG for the call today. Today our customer service department, as a courtesy to CHG, has extended the listing program until 3/1/2009 at no additional charge. I am grateful that this was brought to our attention.
As an FYI to customers, it is a fact that we guarantee unlimited leads to a business with a minimum guarantee of 12 qualified leads. Each customer is made aware that the success and guarantee of this program is based upon following the terms and conditions which includes the need for the customer to fill out and/or update their "company profile." The terms (see attached) are simply designed to make sure there is accountability on each side (the buyer and the seller.)

The following was copied directly from the account of the customer and is posted to all clients:
The following terms and conditions of becoming a FLP (Featured Listing Placement) contractor are essential to Everycontractor providing your company unlimited leads with a minimum of 12 qualified leads over the course of 12 months and a money back guarantee. These steps and rules are simple. If you do not comply with the requirements of the FLP program, we have the right to cancel your money back guarantee. Our goal is to provide an experience that will ensure your success with Everycontractor. The following rules are set up to make sure that you, as the Featured Contractor, do all that is possible to ensure this success.
Again, we will guarantee that your investment will be protected and your service will be fulfilled. We look forward to serving you for years to come.

Rule # 1: Your money back guarantee will not begin until your profile is approved or completed
Everycontractor will only be able to send you job leads once your online profile is approved or completed. This will tell us what you do, to whom you service and what areas your cover. Your one-year program will begin upon the date your receipt is processed and you are placed in the directory. Your one-year money back guarantee does not begin until your profile is approved or filled out. You can do so by going to . When you sign up, you will be given a user login and a password. If you have troubles at anytime filling out your profile, you do not have online access, or you are too busy in the field, you can contact our customer service department at (800) 538-3797, option 2 and they will assist you.

Rule # 2: Make sure your profile is approved or completed, accurate and updated at least quarterly (every 3 months)
Everycontractor.com considers a lead qualified when it matches your company profile. Your company profile is the most important aspect of receiving leads from Everycontractor. When you fill out your profile, it gives our job coordination department a fingerprint of your business.

First, you will choose from over 900 categories relating to the Building and Construction Industry. These categories tell us what types of jobs you are willing to accept.

Second, you will tell us who your customer is. This tells us if you are willing to accept leads from homeowners, project managers, architects, developers, etc.

Third, we will want to know what industries you serve. You are able to choose from Residential, Commercial, Industrial and/or Government.

Lastly, you will tell us what areas you service. You are able to choose from the State, County and Cities. That will generate the areas you will service down to the Zip Code so we can match the leads to you.

When you first sign up with Everycontractor, you must fill out your profile prior to receiving any leads. We are always adding new categories and new features to the profile. If your profile is not completed or updated every 3 months, we cannot guarantee that the leads we send you are qualified and we have the right to cancel your money back guarantee. In the event this occurs, we will reinstate your money back guarantee once you complete one (1) full year of completing and updating your profile every 3 months.

If you do not update or approve your profile every 3 months, it could cause our system to recognize you as an inactive client. If this occurs, no leads will be assigned to you account. Hence, the importance of keeping your profile updated.

Rule # 3 : Please contact customers in a timely manner and make a concerted effort to win the job
We ask you to contact all leads in a timely manner. A timely manner in our books is within 1 business day. Keep in mind that the longer you wait to contact the customer, the less of a chance you have to set an appointment and possibly win the job. Most of these customers have projects that are time sensitive and/or want to hear from a contractor ASAP. Because of the technology, many contractors will simply send an email to the customer. While this is a great way to communicate with the customer, typically the contractor that makes the phone call and follows up will have a better chance of winning the project.

We also ask you to continually follow up on the lead. If you make a phone call to the customer and do not hear back, try to contact them again. Most of the customers tell us that the most persistent contractor gets the appointment, makes a bid and gets the job. The sooner you contact the customer, the more follow-ups that you complete, the better chance of winning the project. Keep in mind that you also have our customer service department to help you if you have difficulty or questions on a lead.
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#7 Author of original report


AUTHOR: Celeste - (U.S.A.)

This company is a member of the BBB - according to their site, Everycontractor, Inc./Everycontractor.com has had over 10 complaints per year for at least the past two years.

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