• Report: #1066047

Complaint Review: Factoryoutletstore.com

  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: David — Suwanee Georgia
34 34th Street Suite 3 Internet, New York USA

Factoryoutletstore.com Don't buy anything from this company - they should be shut down New York New York

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I ordered 3 Panasonic wireless phones for my home. The phones arrived in a basic brown box only half paced with packing peanuts and the phones were in plastic ziploc bags with no shreceptor packing receipt.  Only 1 of the 3 phones worked and the other 2 were defective.  

i contracted the company to get ruturn authorization and I was told that all I had to do was fill out their form and a refund for the defective phones would be processed immediately.  I sent the phones back and they did not give me a partial refund for the 2 defective phones.  instead, they sent me 2 more and tried to charge me a 15% restocking fee!

My wife has been battling these boneheads for 2 weeks while we were on vacation all to no avail.  They have promised 3 times to send an email with a "call tag" to handle them paying for shipping back.  So far, we are still waiting.

Next time I am in New York, I will be stopping by their operation in Brooklyn to have a word with their President.  There is no need to run an organization this way - unless you are trying to rip people off.

This report was posted on Ripoff Report on 07/10/2013 05:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/factoryoutletstorecom/internet-new-york-11232/factoryoutletstorecom-dont-buy-anything-from-this-company-they-should-be-shut-down-ne-1066047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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