ED Magedson – Founder
Farend Services Ltd.654 North 800 East #505 Spanish Fork, Utah United States of America
I saw a promotion for a professional teeth whitener under the name of DentaWhite. The promo indicated that you could get a free sample for just shipping costs (~$3.50). The surprise comes when you get charged for $92.37 for a continuing commitment.
The "terms" are hidden from the customer and a link to those terms is well below the place you click submit for your initial "sample" order.
I was told that there was nothing in the literature sent along with the product to indicate that what you actually put into motion is an ongoing monthly charge all of that information is on the website. However, it is not CLEARLY stated anywhere and I was told that I could cancel the transaction for future shipments; however, since I did not call within a window of 14 days from the day of ORDERING (not receiving), it was impossible to refund the initial $92.37 because their computer system only allows one refund, and, (lucky me!) the second shipment to me has already been sent - 20 days after the initial shipment and well before I saw my bank statement alerting me to this scam.
Along with this promotion was an advertisement for Dazzle White toothpaste (you are supposed to use BOTH of them together for best results)! This time the charge was for $60.47; however, I called to cancel this before a second shipment was issued so I can return the original product sent to me for a full refund. Connected to this offer, you get signed up for a magazine of some kind (saw a charge of $3.34 on my bank statement); however, I was able to cancel this as well again, nothing plainly stated anywhere when you are on the website.
This report was posted on Ripoff Report on 09/03/2009 04:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/farend-services-ltd/spanish-fork-utah-84660/bait-and-switchfarend-services-ltdfarend-services-ltd-dazzlesmi-7266bhtm-489707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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