• Report: #257942
Complaint Review:

Farrell Hair Replacement

  • Submitted: Sat, June 30, 2007
  • Updated: Mon, July 16, 2012

  • Reported By:Los Angeles California
Farrell Hair Replacement
518 N. La Cienega Blvd. Los Angeles, California United States of America

Farrell Hair Replacement worst customer service, abusive transient staff, the customer is allways wrong, rip off, hair replacement Los Angeles California

*General Comment: To Mr. Ferrell and/or the Management that posted this...

*UPDATE Employee: This is a second report by the same negative person who wants everything for free.

*Consumer Comment: I purchased from Farrell. I'm impressed, but I do not believe I'll go back.

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I've wasted $5000 on two faulty hair systems with Farrell. (They reccomend that one buys two systems at a time). Not only are their systems faulty and fall apart quickly but they quote return time for repairs for 4-6 weeks and then take 31/2 months to "fix" thier system while the other one falls apart. (Which the customer has to pay for) When I complained I was literally called a "b***h" and told to "f*** off" by Richard Farrell.

Allthough The Farrells drive around in a Hummer- Only two people in thier salon actually speak English so when one asks for a particular hair style you recieve a hair cut equal to that of an intern at Fantastic Sams. I guess that's the American way- Cheap immigrant labor while the boss profanes the clients and whipes himself with our money:)

Don't fall for any positive internet hype on this company like I did. They are so guilty of false advertizement, fake voting on hair sites, and made up accolades. I'm much happier now that I've found a different hair saloon for my needs.

Carla Los Angeles, California

This report was posted on Ripoff Report on 06/30/2007 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/farrell-hair-replacement/los-angeles-california-usa/farrell-hair-replacement-worst-customer-service-abusive-transient-staff-the-customer-is-257942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

To Mr. Ferrell and/or the Management that posted this...


After reading many views (the good, bad and indifferent) on The Ferrell Hair Replacement systems, I stumbled across this rebuttal from someone at Ferrell and well... I have to say I was surprised to see that someone representing this company would take such an obtuse non-objective approach to a customer's opinion. 

Granted, in this case the customer was complaining about the service they received, but the complaint seemed valid, balanced and certainly more objective than the response from Ferrell.  I have seen several of the sales/testimonial video featuring Mr. Ferrell, his wife and staff, along with various customers and celebrities.  The systems looked great, but... As a potential client I began to look for the other side of this company's reputation and get some feedback from clients.

I realize that not every customer is always right and not every system sold will be perfect.  What disturbed me more than anything were the numerous references to Mr. Ferrell, his wife and staff's manner of referring to the customers that have untrusted them with a finding them a solution to their hair loss. 

The comments made by the employee, manager or even Mr. Ferrell himself, which led me to post this rebuttal, demonstrate exactly what a company representative should never do.  This person actually referred to the mental state of one if it's customers.  And in doing so, lowered the image of professionalism of the company as a whole. 

This also added validity to every single customer that testified to the foul language they were subjected to by Mr. Ferrell himself, his wife and other members of his staff.  I question the logic in anyone that would expose their company's reputation in this manner.

Hey, I still have a pretty good head of hair, a gorgeous wife and my self esteem is fine; lol... But as the years go by, if the time comes that I actually need a hair replacement system; I'd like to be confident that not only will I get a great product and great service, but that I won't be cussed out or have my sanity brought into question if I need to suggest that the color is a bit off, or the cut isn't what I was looking for.

Just food for thought Mr. Ferrell.  You seem to have the ability to be nice in your videos.  Keep working that angle and perhaps put a leash on any of your staff that calls one of you valued customers a "psycho", or posts comments here that also insult your customers and/or potentially scare off your new ones.

Maybe I'll post a pic of my real hair. May need more in a few years, Mr. Ferrell. Can I still count on you then?
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#2 UPDATE Employee

This is a second report by the same negative person who wants everything for free.

AUTHOR: Customercare - (U.S.A.)

This is the same person who posted previously who promised to ruin us on the internet. If you analyze the wording of her post you can see that the quality of our hair systems were fine. She is offended if any of our employees have an accent. She is angry that she was asked to go elsewhere so all she can do is fabricate stories about our delivery times which state all over our website is 8 - 12 weeks. The wording of her post gives great insight in to her mental instability.
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#3 Consumer Comment

I purchased from Farrell. I'm impressed, but I do not believe I'll go back.

AUTHOR: Damien - (U.S.A.)

I too purchased the pair of hair replacement systems from Farrell back in April of 2007. Now while I have to agree that the cost at $5800.00 per pair is very steep, I absolutely cannot share the same "horror" stories that many have posted on this site. In fact I read all of these BEFORE I made my decision to purchase from Farrell. And I still bought them. My reason was that, while there are many unhappy folks on this site, it was still only a fraction of what made the Farrell company look bad. I mean the positives for me were greater than the complaints here. I received both products on time, the color match was perfect, the stylist was excellent and very cordial. I will agree that the non-English speaking aspect of the staff is pretty severe. Yet the language barrier is what is creating, I think, a not so friendly atmosphere. So I would reccommend to Richard that he look into hiring more English speaking staff.

While speaking a foreign language is fine, it can hurt your business if the location of your business is in the USA. Granted about 85-90% of LA speaks Spanish (and I am also of Mexican decent) it is a real dis-service and a hardship on a client who, when they spend this kind of money, has the right to expect much more than what is given in the way of service.

Other than that the only other issue I would say is, I doubt that these hair systems will last the 1 -2 years that they say they will. But you know what? Neither will any of the others on the market today. Although mine are doing beautifully.

So while I will not go back to Farrell, it is'nt because I received a poor product, it is the service which you must "beg" for and the questions that should not have to be asked about a product. The staff should be there to cover everything about the product. And they really did'nt with me. I have found a place to go, for my next pair of systems which is a competitor, of course, but even they are amazed at the hairline I received.
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