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Report: #1420297

Complaint Review: Fifth Third Bank - Cincinnati Ohio

  • Submitted:
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  • Reported By: Diana — KANSAS CITY Missouri United States
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  • Fifth Third Bank PO Box 630778 Cincinnati, Ohio United States

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I purchased my 2012 Nissan Sentra in May of 2015. I made my payments on time and was never behind at all. Then in May of 2017 I get a letter from Fifth Third Bank informing me that I did not have full coverage insurance on my car. So I thought all the time I did have full coverage. So I contacted my insurance company about this and they informed me that I only had liability. So I'm pissed at them for letting me think for 2 years that I did not have full coverage. So in the meantime I call Fifth Third Bank and ask them why did they wait 2 years to inform me and all I got was a bunch of bull. No one could tell me anything and they kept sending my calls to all these different people until I had to just hang up. So in the meantime I try to get more coverage from Progressive and what they wanted me to pay was way out of my price range so I try others. I got sidetracked because I got sick and my Mother got sick. So I got a payment book from the bank where they had added $133. to my car payment which was $225. Now they had never sent me any any information about this insurance they tagged onto my car payment. So I payed my car payment of $225. every month and the insurance I already had and not what they tagged onto my original car payment.

So on Dec 2. 2017 I go outside and my car is gone. I called the police and made a report not knowing fifth third bank had repossessed my car. I called the bank on that Monday abd they would not work anything out with me. So they had the ardaucity to sen me another payment book. I feel that for those two and a half years my car has been paid in full. This bank is no good and do not like working with you. I hope I can file a lawsuit against them. I am on disability and they have handicapped me so bad. If there are any more people that this bank has done the same thing to them, we need to band together and start a class action against them. 

This report was posted on Ripoff Report on 01/01/2018 09:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fifth-third-bank/cincinnati-ohio-45263/fifth-third-bank-repossessed-my-car-cincinnati-ohio-1420297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

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AUTHOR: Robert - (United States)

POSTED: Tuesday, January 02, 2018

First to clarify a comment the other poster made is incorrect about insurance.

The additional payment from the bank might have been the "penalty" of not having the coverage, not the additional payment for the coverage. They do NOT have the right to sign an additional insurance paper for you nor do they want to do extra due deligent for you (get the car fully covered)
- That is incorrect.  The finance company has the right to add what is known as "Forced Placed" insurance on any "underinsured" asset. It is only insurance that covers the shortage and THEIR liability.  It is often 2-3 times the price of any regular insurance a consumer could get on their own.  

So now onto your issue. The other poster was correct in saying that it isn't the bank's responsibility to act like your parents to remind you of what you need to do.  As an adult who signged a legally binding contract it was your repsonsibility to make sure you had the required coverage.  If you say you didn't know or thought you did, in the end it doesn't matter.

This is because they didn't reposess the car because of 2+ years of you having the incorrect coverage. They reposessed your car for failing to get coverage once you were notified, and on top of that failing to pay the required "Forced Placed" insurance they added to your bill after you failed to get additional coverage.  

While when you say they didn't "Work with you", you are actually saying "They didn't let me do what I wanted".  So as for "working with you", they did to a point, as it took them about 6 months to actually reposess the car.  They could have done it as soon as they discovered the issue.  

The fact that you couldn't afford it, or just let it slide for other issues is again not the problem of the bank. They are not a charity and they are not your friend. They are a business who is requiring you to hold up your end of a legally binding agreement you signed.  If you can't afford the insurance and car payment then perhaps it goes back to you purchasing a car you really couldn't afford in the first place.

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#2 Consumer Comment

Not a rip off, sorry

AUTHOR: Chaiya - (United States)

POSTED: Tuesday, January 02, 2018

A rip off would be that you were doing everything right, but they still repossess your car. However, you did things wrong from the start, and you didn't fix the problem but let it go on for a very long time. As a result, they don't want to work with you anymore because they had given you a lot of time to try to fix the issue. Please do not blame others when the problem was started by you; besides, you could have fixed it a long time ago.

You didn't have your car fully covered. It does not matter whether you know or remember about it. The contract stated that you must have a fully covered insurance, period. The creditor may trust you that you have it, so the creditor may not ask you. Furthermore, it is not an obligation for the creditor to remind you what was written in the contract because you should have a copied yourself. In your case, once the creditor found out about it, the creditor asked you to fix the issue. You, however, said it yourself that you were sidetracked and let thing go.

The additional payment from the bank might have been the "penalty" of not having the coverage, not the additional payment for the coverage. They do NOT have the right to sign an additional insurance paper for you nor do they want to do extra due deligent for you (get the car fully covered). As a result, the bank charged you for the penalty for months.

From May to December is a very long time to get things done. I hope you have learned your lesson and no more excuses.

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#1 Consumer Comment

For at least six months you knew that you were in violation of the agreement

AUTHOR: coast - (United States)

POSTED: Monday, January 01, 2018

If the financial agreement states that you agree to carry full insurance coverage then you have no recourse for the repossession.

“I'm pissed at them for letting me think for 2 years that I did not have full coverage.”

That’s an interesting comment. You just stated that you thought you did not have full coverage for two years.

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