Financial Benefits ripoff took my $299 and never sent credit card! After many, many lies, mgr & staff hang up on me anytime I'm able to get through. Champlain New York *UPDATE ...Financial Benefits working hard to correct problems in customer service, offering refunds, company executives want all customers to be 100% satisfied *EDitor's UPDATE!

CLICK HERE to see how World Benefits aka Financial Benefits contacts Rip-off Report, stating they will give REFUNDS to unsatisfied customers.

I was contacted by Financial Benefits in Septemeber, 2003, and was promised that I would have a credit card and access to the money again within 20 business days after they drafted my bank account for $299 on october 3, 2003. I never received the card.

After several attempts to contact the company, (the line is constantly busy, and if it's not, hold time is 30 minutes minimum)I finally reached someone and was told that I had to receive their package first, sign the authorization form, and send it back to the bank, whereupon, they would print and send a card with my name on it. I never received a package.

After several more calls to the company, I received the package about a month later, with no form in it, and nothing but a bunch of junk. I called again and was told the form comes within 1 week after the package arrives and that, after the package, they turn all of our information over to the bank that will issue the card, and that they work with so many banks, they have no way of telling me which bank it would be. I also asked each time I called if I could be refunded the money, and was told each time that refunds are only given if the client is not approved for the card, and I was.

I filed a report with the Better Business Bureau on November 6 and, suprisingly, I was contacted by the QA Department at Financial Benefits. She asked how they could make the situation better and if they had refunded my money! I told her they had not refunded my money, although I had asked several times, and she gave the same answer I had been getting from all the other reps. I told her I want a card for that money, and she told me they would send it and asked me to withdraw my complaint. I told her I would when I received the card, and she hung up on me.

Since then, I have tried calling many times. Calling these people takes hours, and anytime I have managed to reach someone, I am told my info is too old and I am no longer in their system. Twice I have been transferred to a manager, and twice, she hung up on me before I had a chance to say a word. I have still not received any type of refund, and further calls to follow up on the BBB report, and still no card, of course.

Christy
Denver, Colorado
U.S.A.

EDitor's UPDATE info:
Rip-off Report has been contacted by the owners of the company, they said those who have asked for refunds should see them no later than Monday morning or sooner. Credit to your account can takes 4 to 5 days to actually hit your account ,
They again apologized for the delay. We'll see. Rip-off Report is hoping they will live up to what they have promised, we think they will. SO you know, Rip-off Report has confirmed 73 refunds so far, and we know there should be many more. Rip-off Report is investigating more on this situation, and we will be posting an UPDATE to the main Report at this web address https://www.ripoffreport.com/view.asp?id=76605

Please be patient, we can only tell you what they are telling us.

ED Magedson
EDitor@RipoffReport.com
badbusinessbureau.com

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.