Report: #1093217

Complaint Review: Fingerhut

  • Submitted: Sun, October 20, 2013
  • Updated: Sun, October 20, 2013
  • Reported By: Betty — Riverside California
  • Fingerhut

    St. Louis, Missouri

Fingerhut Corruption in a catalog. Are they serious? Saint Louis Missouri

*Consumer Comment: Read the description of what you're buying

Show customers why they should trust your business over your competitors...

Seriously? My Sprint junk phone kept dropping calls, so I went up a couple notches with the Samsung Galaxy Ace, $260 @ Fingerhut. I had possession of this phone for 5 days. Three in the shipping box, opened up at Sprint where they determined it would not sync with their system, and right back in the box to be returned to them. USPS. Insured. All parts enclosed. The tech was the only person who handled the phone.

And Fingerhut's response? Sorry, no credit. Phone has been damaged and/or shows excessive signs of wear and tear. Wait 40 minutes for a "customer representative" who speaks 10 words of English. Her first guess, "Miss ///// you had the phone over 30 days." Wrong, so wrong, so wrong. Guess again. At which point she just reads me the sentence about damage and wear and tear. Do you have a supervisor? Does anyone there speak English? No.

I may be able to sell this phone online for 1/3 what I will end up giving this horrible, horrible company. I may end up stuck with it. Either way, I have earned the right to tell everyone who reads this that Fingerhut's business practices are beyond unethical - no matter how tempting they make those low payments look, or how often the shiny catalogs arrive, avoid them like a disease. Beyond angry.

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This report was posted on Ripoff Report on 10/20/2013 07:40 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Read the description of what you're buying

AUTHOR: Read - ()

The website this item is slisted at cleared states: Unlocked cell phones are compatible with GSM carriers like AT&T and T-Mobile in the U.S.; phone will not work with Sprint, Verizon, Boost Mobile or Virgin Wireless service. If you are purchasing this device for use on the T-Mobile, AT&T, Tracfone, NET10 or StraightTalk networks, please contact your carrier prior to purchasing to confirm your carrier will support voice and data on this unlocked GSM device.

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