Report: #681000

Complaint Review: Firestone Complete Auto Care

  • Submitted: Mon, January 10, 2011
  • Updated: Mon, January 10, 2011
  • Reported By: Consumer — Wind Gap Pennsylvania United States of America
  • Firestone Complete Auto Care
    100 Lehigh Valley Mall
    Whitehall, Pennsylvania
    United States of America

Firestone Complete Auto Care Bridgestone - Firestone . I paid about $1600.00 to have my car repaired, 36 hours later the car BURST INTO FLAMES while I was driving it back. I'm lucky I made it out. Whitehall, Pennsylvania

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I took my car into Firestone because it was running slugish. Other than regular scheduled maintenance, I had never had any problems with my car since I bought it. The estimate was close to $2000.00. The main repair being the catalytic converter. I told them to go ahead and do the repairs, paid them, and picked up my car when I got off work after they were closed. I immediately noticed there was something wrong with my car that was not there before. I took the car back the next morning. They told me they were too busy to look at it and I would have to bring it back the next day. The next morning when I was driving it back to be looked at, the car burst into flames as I was driving on the highway. Luckily I was able to pull into the shoulder lane before the fire reached the interior or the gas tank. Needless to say the car was totaled. After I picked up the pieces, I filled a claim with Firestone. Firestone had an inpector look at the car to see if they could find any other reason for the fire. The inspector, that works for Firestone, noted in his report the reason for the fire being, the catalytic converter overheated and the insulation caught fire. After all the red tape they decided that they would reimburse me for the "repairs" they did. The "repairs" that caused my car to catch fire while I was driving it. Now I have to go through the courts to sue for the value of my car. The car was a 2000 Nissan Maxima, and now when I hire an attorney I wll have to pay the attorney 1/3 of that. If you are with the media, I have pictures and coppies of the reports. If you are an attorney, I haven't officially retained an attorney yet, but I will soon.

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