First Horizon lost payments, incompetence abounding! Rip-off! Internet

This message is to inform all prespective and current clients of First Horizon or First Tennesse Bank of the unethical practices this company practices in. I have been a current client, if you call it that, of First Horizon for the past two months. They have picked up the servicing of a previous Home Equity line of credit. I have been in their billing system for the past two months. First Horizon is not honoring/ placing payments to the account at the appropriate time.

The first payment for my HELOC was due on 09/1/04, the payment was mailed to them directly in their own remitance envelope on 8/07/04, 26 days before payment would be due. The payment was posted to the account late on the 29th of that month. This was only after I called to inquire why the check had not cleared, I was informed that I was on the bottom of the pile ( big pile if it takes 26 days to get to me) and they could assist in moving me up so my payment would not be late, hence a late fee they would naturally tack onto my account.

In order to avoid this problem in the future I inquired about paying my bill online through their website, since they advertise themselves as the little to no hassel lender. I was told they will ABSOLUTELY NOT allow for online payment for a Home Equity Line of Credit. Instead I would have to make payment via check. So in order to avoid this problem again I sent my next payement to them on 9-3 for my Payment due October 1st. I expected them to process and apply my payment quickly and correctly. After examining my bank statement, it appears they never posted payment to the account.

So literally five minutes ago I got off the phone with the 5 representatives, none of whom knew anything that was going on they attempted to get me to make a payment via phone. By the way if you were wondering about the check, they "lost" it. Did I mention that they attempted to rip me off to the tune of 10 dollars for making a payment via phone. I can 100% say that this company is incompotent and has Ocwen/Fairbanks practices of applying payments to account. I would encourage any whom have had similar problems with this company to reply to this page. I myself will be exploring options of refinancing my HELOC to get away from these people, they obviously do not need my business or anyone elses.

Truth
Farmington Hills, Michigan
U.S.A.