• Report: #184007

Complaint Review: First National Credit Card - Legacy Visa

  • Submitted: Wed, March 29, 2006
  • Updated: Sat, May 27, 2006

  • Reported By:Monroe North Carolina
First National Credit Card - Legacy Visa
P.O. Bx5097 Sioux Falls, South Dakota U.S.A.

First National Credit Card - Legacy Visa Ripoff I sent extra money to use for my vacation They say because of the transaction it now caused my account to be frozen for 15days Sioux Falls South Dakota

*UPDATE Employee: Your situation is not limited to First National Credit Card, it is industry wide.

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I just became a customer 2months ago. I have had problems with my credit in the past. Legacy visa gave me the opportunity to have credit again. This april I am going on vacation, with my boys which I just got back.

I called up Legacy Visa and asked if I could send extra money to them so I could use my card. They never told me if I send 1200.00 and my credit is 250.00 I could only use incremnts of 250.00. I found that out when I tried using the monies I sent.

I in turn called Legacy back and got them to issue me a check.I thought that was that. Not even close. I had also sent after that 624.00 in 2 money orders and said to myself this money I will use later on. Now I understood about the 250 increments so I was ok with that.

I now had 250.00 begining credit and 624.00 extra which I could use 250 increments. That was that. Not so. I tried using my 250.00 credit to buy my plane ticket and the card was denied.

When I called up I spoke to two lovely ladies who did not understand why they put a hold on my card. Well then I spoke to a manager called Mike rep id 628 who refused to give me his last name COMPANY POLICY. He said because there were so many transactions the company froze my card.WHAT?!!!!

I thought this is a scam for sure not only does it not make any sense but the customer service people also said the same. My thing is I have had many cards like legacy visa and never once did any one of them tell me you sent to much money and we had to freeze your account.

Why say you can help someone establish credit when you really are just making it worse for that person. Also Rep Id 628 Mike told me if I could go to the P.O. and have them issue me a piece of paper proving these Money Orders were issued for Legacy Visa. Then he could release my credit with in 24hrs. AGAIN WHAT ?!!!!

Money orders are cash and the MO itself is proof. Now I ask you does it make sense to you that a company so big who carries the name Visa on it behave this way and make your life more miserable. I do not deserve my card to be held when I have the credit and the extra monies there.

If I owed or was trying to scam Legacy I would understand. It is my money and you have no right or excuse to freeze my card.I urge anyone who is thinking of getting a new start to never go with this company.

Cruz maria
Monroe, North Carolina

This report was posted on Ripoff Report on 03/29/2006 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/first-national-credit-card-legacy-visa/sioux-falls-south-dakota-57117/first-national-credit-card-legacy-visa-ripoff-i-sent-extra-money-to-use-for-my-vacation-184007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Your situation is not limited to First National Credit Card, it is industry wide.

AUTHOR: Joel - (U.S.A.)

After reading the complaint against First National Credit Card, I would like you to be aware that the inability to use you card was not based upon a decision by First National Credit Card. If you would have contacted Customer Service prior to sending that substantial amount of money, you would have found that any representative on the floor would have advised you against such, for the exact reason in which you are complaining. You have a credit limit of $250. Therefore, your card does not have the ability to authorize for more than $250 at any particular given time. It puts your money in limbo because when the card is swiped it is only an authorization. It takes 3-5 business days for it to actually post as a charge, at which time your credit balance pays for the charge and the available credit is returned to you. So, if you charged 250, you need to wait for that 250 to bill until you can use another 250 increment. All credit cards are like this... every single one. You can never authorize more than your credit limit unless you have a no credit limit card. This is why your card was frozen i assume; the transactions were in limbo. The other reason I assume it was frozen from the sounds of the response from Mike was because of a funds hold. Any large transactions at FNCC are subject to a hold until funds are verified. This is a security measure for us to prevent potential loss, as well as you, to prevent you from going over your limit and/or getting your card revoked. Any large payment like that seems suspicious and therefore holds. Your comment that a money order is cash is a common misconception. A money is order is not guaranteed funds. Smaller money order issuers are known to have their money orders returned for nonsufficient funds, and you always have the ability to cancel a money order, just like checks. Therefore, the only types of payments that are guaranteed funds and will never be held are Western Union Quick Collects, and the cheaper Moneygram payments. Mike advised you to obtain a copy of the money orders because upon receiving confirmation with a front/back copy of either a check or money order we know that it has cleared through the institution and will not be returned, therefore releasing a funds hold. Handling mangement inquiries as well as Mike, I would have advised you the same, except for the funds hold would have been a minor issue as you wouldn't have been able to use the funds either way because of the issue of having a credit limit of $250 with pending authorizations. Hope this helps to clear up any remaining unanswered questions. You indeed were not ripped off, simply hindered by the industry regulations, and I apologize for such a hindrance, especially since the funds were to go for a vacation.
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