Flagship Credit Acceptance Worst Customer Service Coppell Texas

This company has one of the worst customer service I have ever spoken with. The promps to get to a live person are always wrong. I called on 3/12/2015 to talk to them about my account letting them know I was charged a fee for a online payment from my checking. My past 3 other payments were never charged a fee, she stated to me that they must have missed them, but now there is a fee and she can't refund me my fee. I said so the computer messed up 3 times ( 3 different months) now it's not messed up. I told her that I was going to file a complaint either on here or BBB and she said go ahead we will still be in business. I told her that is made my account overdraft she still didn't care. I will never never use this company again after I'm done paying off my van.