• Report: #877679
Complaint Review:

Flagship Merchant Services

  • Submitted: Thu, May 03, 2012
  • Updated: Thu, November 01, 2012

  • Reported By: Hottipsfashion — Fort Mill South Carolina United States of America
Flagship Merchant Services
20 City Sq, Charlestown, MA 02129 Internet United States of America

Flagship Merchant Services First Data Account mismanagement/no supervisor available for complaint/dishonest/rude customer service rep/scam artists Internet

*REBUTTAL Individual responds: Security/Risk Issue

*Author of original report: Insider Tips about Flagship Merchant Services

*Consumer Comment: I was ripped off by Kyle Hicks

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I am extremely displeased with the services I received from
this company. Flagship Merchant Services does not operate at all like the
representative stated to me before my enrollment a week ago. Last Friday,when I
called Customer support, I got bullied to the extreme from a representative
called Joseph (Risk Department) who flat out refused to let me speak to any
supervisor,when I asked to and later on in the conversation just hang up the
phone on me. Today(Monday)I just found out that the above mentioned Joseph,
closed my account without my permission on Friday after talking to me.He didn't
have the decency,or/and the ethic to send me an email or to call to inform me
about his decision.So my business was without payment means all weekend until
today. When I called him today,he was very arrogant and condescending towards
me and he bullied me anew. Also he informed me that according to my contract he
can close my account without stating any reason. He wouldn't explain anything
to me and threaten to hang up the phone. Furthermore he informed me that the
funds of the two(2) transactions ($approximately $1700) that were made from my
business through this company within that week membership, will be held up to
90 days for "security purposes". He would not explain further. I
tried to call a supervisor or/and manager without success, but was always
directed back to that representative: Joseph. Today has been 2 and a half weeks
and I still do not have my funds and I still did not receive no call, no emails
from Flagship Merchant Services. My business has a legal umbrella along with business
insurance, and I am going to look for legal counsel because of unfair practices
and loss of gain. STAY AWAY FROM THIS COMPANY, as they are a bunch of scam
artists that will sit on your money for ever and treat you like garbage.This
is by far the worst customer service I ever
experimented. Believe me no one show have to deal with such rude, disrespectful,
dishonest people.

This report was posted on Ripoff Report on 05/03/2012 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/flagship-merchant-services/internet/flagship-merchant-services-first-data-account-mismanagementno-supervisor-available-for-co-877679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Flagship Merchant Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Security/Risk Issue

AUTHOR: Kyle Hicks - (USA)


Unfortunately this complaint is unfounded by using my likeness in the title. The complaint is with the security/risk department that was holding the funds. Kyle Hicks had absolutely no part in the holding of any funds whatsoever. I would request that my name be removed from this slanderous report.

Issuing banks will hold business' funds if there is something suspicous with the transaction...for example if your credit card got stolen and someone bought a TV with it, you would not be responsible to pay for the TV. This is an inherent risk of the business accepting credit cards.

Respond to this report!
What's this?

#2 Author of original report

Insider Tips about Flagship Merchant Services

AUTHOR: Hottipsfashion - (United States of America)

We too have been a victim by Flagship Merchant Services unlawful practices. But since our business has an insurance umbrella that includes legal counsel, we contacted an attorney and got immediately our money that was held under false pretense.
This is what we found out:

 Flagship Merchant Services work for a company called iPayment,Inc ( http://www.ipaymentinc.com/ ) 

Ipayment,Inc  (not Flagship Merchant Services) is in fact the company that is registered respectively with Visa, MasterCard and the sponsoring Member Bank (in this case Wells Fargo Bank, NA 1200 Montego Bay, Walnut Creek, CA) and that is charged with the duty of acquiring merchant contracts and supporting them on behalf of  said sponsoring bank & credit cards companies

Flagship Merchant Services work is to recruit small business merchants online or else for Ipayment,Inc

When a small business owner signs a  Flagship Merchant account agreement/contract it is NOT AT ALL with Flagship Merchant Services, it is just a binding contact giving the company  iPayment,Inc ( http://www.ipaymentinc.com/ )  ALL TYPES of legal right to basically do whatever with your money, including unlawful fees & money withholding.( Please read the fine print of the bottom of page 2 of your contract, as well as page 3 -you will be amazed_)

Also, looked over your Flagship Merchant Services application/contract today, you will notice that said Merchant application/contract has not been signed either by:

a)- any representative from Flagship


b)-  any representative from Ipayment,Inc 

which in fact makes that application/contract  incorrect, unlawful and voidable.

The contract company Flagship have violated a state's consumer protection laws by not having specifics in writing (role of Flagship and role of Ipayment) and by not giving you a document that is dutifully signed , among other things. Depending on how the offered merchant services was "sold" to you, Flagship may have had to give you a notice of Ipayment right to cancel your merchant account processor.

Flagship Merchant Services as well as Ipayment,Inc are guilty of unfair and deceptive acts & practices (UDAP) but they are very careful in choosing small businesses with small merchants that are not able to legally defend themselves, whether it is because of lack of knowledge or/and lack of money for legal battles. 

If you have been victim from Flagship Merchant Services and consequently Ipayment,Inc, I will advise you to do the following:

- Locate and hire a Consumer Law Attorney if you can afford it

- email all your supporting documents (email addresses provided), for the transaction(s) made by your business, through Flagship Merchant Account Services, whose funds are withheld.

Here below is a link for all available  Ipayment,Inc  emails addresses & telephone numbers;

Contact SPECIFICALLY t those four (4) top executives at Ipayment, inc listed below:

Carl Grimstad: President and Chief Executive Officer, Chairman (private phone: 212-802-7200)

 Philip J. Ragona:  Senior Vice President and General Counsel
Mark Monaco: Chief Financial Officer, Director Tel: 615-665-1858, ext 115  
Robert Torino: Executive Vice President and Chief Operating Officer 

Hope this advice will help you.

Good Luck!
Respond to this report!
What's this?

#3 Consumer Comment

I was ripped off by Kyle Hicks

AUTHOR: Joe Bang - (United States of America)

I was ripped off by Kyle Hicks of Flagship. Do not deal with them! They do anything to get a sale. First Data locked my sales down. Our company was going to split our two companies up and this was against First Datas rules. Kyle Hicks agrees through emails that this would not happen. It did. Security locked our accounts down and now we have no merchant accounts and are red flagged!

Surely not getting paypalsucks!

Kyle Hicks, Flagship and First Data are getting Attorney General Letters, BBB, All ripoffreports, and letters from my lawyers!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?