Report: #1002037

Complaint Review: Florida Shuttle Transportation

  • Submitted: Wed, January 23, 2013
  • Updated: Wed, January 23, 2013
  • Reported By: John — Lakeland Florida United States of America
  • Florida Shuttle Transportation
    8306 Golden Chickasaw Circle
    Orlando, Florida
    United States of America

Florida Shuttle Transportation left stranded at airport on Christmas Eve, never gave me a refund Orlando, Florida

Show customers why they should trust your business over your competitors...

To simply say "complete ripoff" isn't enough.  My family and I were traveling home Christmas Eve.  We made these travel arrangements MONTHS in advance.  We called from our lay over in Atlanta to confirm our driver for our shuttle was on time.  We were told they would be there.  Our flight lands in Tampa on time, and our driver isn't there.  We called, and they said they would be there within the window of our reservation time, of a half hour.  That was fine.  So we waited, and the end of that time comes, and we call again.  Now the story changes that the phone operator has no idea where the driver is, because he isn't answering his phone.  This is after we were told everything was on time, and we just had to be patient and wait.  He said to wait a little longer.  So we did, and another half our later, still nothing.  I called again, and the excuse I get is "we're busy," and then I he hangs up on me.  Have to call again, and finally he admits no shuttle is coming (over an hour after he was supposed to have been there), and that he never knew he was coming.  After having been lied to the entire night, I asked for a refund, and for them to pay for me to get my family home.  He said okay, let me know how much it will cost.  We arrange for another shuttle service at the airport to take us home, and I get a text message from the shuttle service saying "refund reservation 1123".  A month later, no refund ever came.  No payment for the shuttle I did have to take, which they offered to pay for us, ever came.  The person I spoke with on the phone said his name was Veter.  We have called multiple times, and either never get through, or get hung up on as soon as I ask for a refund.  The worst customer service in the world.  After they steal your money, they will lie to you, hang up on you, and then not answer the phone during their "business hours".
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/23/2013 01:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.