Complaint Review: Florida Window and Door - Palm Beach Florida
- Florida Window and Door 7108 Fairway Drive Suite 120 Palm Beach, Florida USA
- Phone: 561-848-7011
- Web: www.floridawindowanddoor.com
- Category: Home Improvements
Florida Window and Door Scott Berman Palm Beach Florida
*REBUTTAL Owner of company: Clarification
The sales person was quick and super friendly. Made all kinds of promises. Disappeared the minute we paid half of the job.
Numerous phone calls and emails later to the owner of the company Scott Berman. I still have no idea when my windows/doors will be installed nor what the city end up "approving". I've asked for any form of documentation and or timeline and they simply don't answer.
I should have done better research since it seems that EVERYONE has had the same experience with them. On their Facebook page people write complaints and they delete them. Such a horrendous experience. I'm afraid of the installation if they ever show up.
This report was posted on Ripoff Report on 06/24/2014 07:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/florida-window-door-trusted/plm-bech-scott-bermn-1157037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Clarification
AUTHOR: Customer Service - ()
SUBMITTED: Tuesday, October 14, 2014
While we apologize for the delay, as stated in your contract the product is to arrive and be installed 6-8 weeks from the time of the approval. Contrary to what you advised us at the time of order your home was located in the Historical District of Miami. As a result, not only was Archietcural Board approval required, but elevations of the structure and additional engineering as per the requirements of the Board. Upon approval of the Architectural Review Board, the permit was promplty submitted to the city and the permit was issued. While we apologize for the miscommunciation in regard to the timing of the order, we assure you that the delay in the process was caused by the municipality requirements and not our company. We are pleased that your job was done in accordance with the requirements as set forth by the city, and hope that you enjoy your products for years to come.
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