Flower Delivery Express FDE UNFAIR bait and switch refund- extra fees more than refund! Watford, UK

I ordered a funeral arrangement with FDE for a family funeral with guaranteed delivery for the funeral date. To my horror and embarrassment, it did not get delivered at all, so the company refunded the $59 charge, but the refund had to be used on their website. 

What a ripoff! The refund could only be used on full-price items, and then they stated under refund rules that they could add all these fees, unlike the original purchase:

Shipping/Service Charges: Our shipping/service charges for florist hand delivered flowers as well as all UPS/FedEx delivered items can range from $9.99 to $19.95.

Sales Fee: Covers variable costs associated with fresh product availability year round. The Sales Fee can range from 6-12% of the total order cost, prior to discount.

Standard Service: Based on your delivery requirements, a variable fee (ranging from free to 19.99) will be added to help ensure your arrangement is delivered the date you choose.

So when I tried to use the $59 "refund", guess what- ALL these charges were the maximum amount, and these extra fees came to $64, unlike the fees when I ordered the original purchase. I would never pay $64 for flower delivery, no one would! It totally negates the original refund, and the only fee added to the original purchase was for delivery/service. No sales fee and standard service was free!

I wanted flowers delivered to my mother a month from now- no rush for the florist- who lives in an elderly community, just minutes from the florist, so the flowers can be dropped off a few steps from the vehicle, at the front  desk! $64 fees for this!?

THIS REFUND POLICY IS AN OUTRAGE!! They add fees that make it cost more than the refund to use!

FDE IS A RIP-OFF! Don't trust them

Mary, Terryville, CT