Complaint Review: Forbes Limousine Service
- Forbes Limousine Service
33 Hamilton St
East Orange, New Jersey
- Phone: 973-392-4690
- Category: Limousine Services
Forbes Limousine Service - Gabriel Forbes - Forbes Limousine Service will take your money and leave you stranded at an airport at midnight--the epitome of unprofessional! East Orange New Jersey
*Author of original report: Forbes Limousine Service - Gabriel Forbes
I prepaid Forbes Limousine service fully a week in advance for a pick-up at JFK, but he left us stranded, loaded with luggage after an exhausting 6 hour flight from the West Coast--at midnight, no less! In short, he did nothing that he was contractually obligated to do.
First of all, as per the email confirmation I received from Forbes, I was supposed to receive a "courtesy call" the day of travel, confirming my pick-up but received none and had to call myself.
I was told during that conversation with Gabe Forbes that everything was set, but it almost sounded like he was surprised, ie, hadn't made arrangements, so I asked him to re-confirm asap, since I was boarding the plane shortly. Gabe said he would re-confirm with his driver and call back in five minutes. Didn't hear back, so I called again--myself--from the plane. I was told everything was fine, to call upon arrival, which I did.
Everything was not fine, however. And get this: sneaky Gabe waited about 15 minutes, until he knew we were in in flight, and sent a TEXT message, saying Forbes Limo could not pick us up. Even though he had about eight hours to make some other arrangements, even if it meant hiring a competitor to pick us up, he did nothing. Furthermore, had he been honest on that first call, I could have tried to make arrangements myself, calling a friend to pick us up, or a shuttle, etc.
The text message just said his driver couldn't make it, and he left some number to call (when I called that number I was put on hold indefinitely, and I finally got a taxi). We were exhausted after a long flight from San Francisco, especially with this added stress, and could not wait around forever. I was able to negotiate a special flat rate with the taxi driver but still had to pay an additional $87 out of pocket.
Knowing that I would reject the charges with my credit card company, Gabe did promptly refund the money he had taken from me a couple of weeks earlier. However, I told him that I expected to be made whole - ie, that he pay the difference (truth is, after the stress he caused, he should have offered to pay twice this amount). Anyway, I have two emails indicating a check was in the mail, but Gabe just played games and never sent anything. I've never dealt with a more UN-professional company.
If you want a good laugh, check out Gabe's website, where he tries to convey professionalism. What a crock of &^%$ ! Especially funny is his the "Mission" statement page, in which he talks about his "passion for going above and beyond." Yeah--above and beyond alright: Above and beyond disgraceful!!!
This report was posted on Ripoff Report on 09/13/2008 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/forbes-limousine-service/east-orange-new-jersey-07017-3805/forbes-limousine-service-gabriel-forbes-forbes-limousine-service-will-take-your-mone-372546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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