• Report: #906381
Complaint Review:


  • Submitted: Tue, July 03, 2012
  • Updated: Thu, July 12, 2012

  • Reported By: Donna — MACEDONIA Ohio United States of America
7001 TOWER RD. DENVER, CO. CANTON, Ohio United States of America

FRONTIER AIRLINES FRONTIER AIRLINES We will get u there, when we are good & ready. CANTON, Ohio

*Author of original report: Frontier Airlines Update 7/12/12

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With a flight reservation in hand, our son reported to the CAK / Akron Canton Airport on Thurs. 6/7/12 at 5am for a 6:15am flight on FRONTIER AIRLINES #847 to Jackson Hole Wyo. via Denver, Colorado.

At 1pm we were all told the flight was cancelled due to Mechanical Problems and he could not get out on another Frontier Flight until SAT. 6/10/12.  This was unacceptable.  Work days have been taken off, vacation days were being used, he needed to get to Jackson Hole Wyo. 

He complained to the manager on the phone and was told all they could do was give a $200 voucher on a future Frontier flight.  NO REFUNDS, NO FREE LUGGAGE ON SAT's FLIGHTS. They didn't care that they had a plane full of paying customers who are not able to maintain Frontier's equipment and planes.  That is FRONTIER'S RESPONSIBILITY. Frontier hires their maintenance workers. Get another plane for your paying customers.  Who can plan for and allow 3 extra days to get to one's destination??  Who would want to fly Frontier Airlines again to use their lousy $200 travel voucher on a FULL FARE FLIGHT? Get your act & maintenance together, or let someone else do it right. 

There was also a $35 cab ride back home after spending half a day in line trying to get information, options, and any resolutions at Akron Canton Airport / Frontier Airline counters.


This report was posted on Ripoff Report on 07/03/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/frontier-airlines/canton-ohio-44709/frontier-airlines-frontier-airlines-we-will-get-u-there-when-we-are-good-ready-canton-906381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Frontier Airlines Update 7/12/12

AUTHOR: DUPLAY - (United States of America)

I got an e-mail response from Frontier Airlines regarding my complaint of failure to fulllfill my paid flight reservations of 6/7/12 from CAK-JAC. 

Frontier service rep said "they could get me out on Fri. 6/8. and their flight was only delayed 10+ hours.  WRONG!  I was told, "they could get me from CAK-DEN but not completely to JAC. I would be at DEN overnight w/o a room reservation and would not leave DEN-JAC until Sat. 6/9 anyway.  The lesser of this evil choice was to take an expensive cab ride back home and hope to complete the entire trip on Sat. 6/9/12.

Their customer service employee said "they do not refund used ticket reservations". I tried to get a full refund at the airport on 6/7 to try to fly with another airline, even on standby. They refused my request. I called a manager at the company, he was not sympathetic at all.  Obviously, they don't refund un-used reservation tickets either. Frontier also said "they try to place customers on other flights even if with other airlines when this occurs".  I asked for this too at the airport on 6/7 and they refused to do this to get me to my destination on time.

She also told me that the $200 future Frontier Ticket Voucher was the most they ever compensate their customers. I do not know if they just issue a voucher credit in their computer system, but to date, I have received NO compensation at
all for anything.  Now that I know their ground rules.  I want to let other potential Frontier customers know their ground rules before they are delayed 2 days for their destination.

I will keep this information in mind when I make any future flight plans from CANTON-AKRON (CAK) airport.

If you have 2 extra days to get to your destination, and know the most you will be compensated in a $200 future Frontier Airline Credit voucher for your inconvenience and hastle, then deal with Frontier Airlines.

Frontier employees maintain their planes. Their customers do not.  I was at the airport at 5am for a 8:15 am departure on THURSDAY 6/7.  I did not leave until SAT. 6/9 for my destination and very important event.

I will take my chances on a larger airline next time even if the ticket costs me more money, they may have back-up planes if they have "mechanical issue delays" which I believe is the "blanket excuse" for our plane is not full, so we are going to combine flights and inconvenience our paying customers who count on us to deliver what we promised them when we sold them a ticket & reservation.  I'm just sayin.

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