Frontier communications poor service but excellent lip service Nationwide

Honestly, I am extremely frustrated with frontier. The internet is beyond slow. I am paying for 5mps, it is 2.76 it took two years of complaining to get that it was less than 1mps with occasional bumps to 1.75 after a complaint. I have repeatably waited days without them showing up for scheduled maintenance. They will not call if they aren't going to show. When you call to find out where they are the standard answer is, "I'm not showing you scheduled" or "the tech was really busy today, so sorry". I recently bundled and upgraded the cost was to be $20 dollars less than I was currently paying. It is instead $20 more. You must have a paper contract with these people, insist on it. When you call, the standard answer is, "we have no record of that" there is nothing we can do. When you call they provide excellent lip service, "we will fix it", "no problem, we will give you credit", or "we are sorry." However nothing will be done. You won't see the credit unless you make yourself a true nusiance to them, fair warning... it will take months. They will over charge you and threaten your service if you do not pay promising a credit the next billing cycle, LOL, not going to happen. This is what a market with no competion provides, buyer beware. My phone lines installed by them have a terrible background noise and a loud feed back noise when hung up, this has been a complaint for over 5 years, they have yet to rectify the issue.