Report: #439052

Complaint Review: Fullfillment Center

  • Submitted: Mon, March 30, 2009
  • Updated: Sun, June 21, 2009
  • Reported By: Helena Florida
  • Fullfillment Center
    12399 Belcher Road S 140
    Largo, Florida

Central Coast Nutraceuticals, Inc. ,Fullfillment Center started 14 day trial period from when they shipped product, not when received, then charged full price before you can cancel Largo Florida

*UPDATE Employee: CCN is here to help!

*Author of original report: *UPDATE ..

Show customers why they should trust your business over your competitors...

Saw advertisement on the internet; ordered over the internet. Ordered regular mail. Got the product, didn't like. Checked my checking account and discovered I had been charged the full amount. Called to cancel and was advised the trial period started from when the product was shipped, not when you received and no refund would be issued. The trial period was for 14 days, but you were suppose to get a 30 day supply.

The enclosed information said to take 1 capsule on the first day, 2 on the second and 3 capsules then on. When I questioned about the 30 days, as I had received only 60 tablets, the woman advised that it was up to the indivual how many to take. I argured that I was following the instructions that came with the product and it said take 3 a day. She advised that was if you were over 200 lbs. I told her I had the information in my hand and no where did it say anything about weight. She stated, "well, that's a 30 day supply". They also stated that it didn't matter when you received the product, your trial period started when it was shipped and charged me an additional $39.95 and there would be no refund. The advertisment says pay for shipping and handling, $4.95. They advised that it didn't matter when I received the product that the trial period started when shipped and I would have to pay the full price if no canceled within the trial period. This is a rip off. Any trial period should be from when you receive a product and have a chance to use it.

Needless to say, I won't trust ordering anything else like this, which is a shame as there may well be a good product out there that might have worked.

Helena, Florida

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Updates & Rebuttals


#1 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website ( If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.

Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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#2 Author of original report


AUTHOR: Fay - (U.S.A.)

I ordered this product and a product from Life Fit Labs, LLC on the same day. They say they are not connected to each other, but when you call to cancel, you get the same type of rude woman and the same spill. Your 14 day trial period starts from when you order the product, not from when you get it to try. You have no way to try the product before they charge you the full price, which is a real rip off.
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