Future Fitness, Cherry Hill Unfair Treatment, Poor Customer Service Cherry Hill New Jersey

Please do not join Future Fitness.

My husband and I have been members of the Cherry Hill facility for about a year and a half. I am a morning person and would hit the gym on Saturday and Sunday mornings. When I would show, 7ish on Sat, 8ish on Sun, much of the equipment would either be broken or not turned on. I would mention it to the front desk but never seemed to improve. We finally decided it was not worth the membership and it was time to end this relationship. I called the end of December, knowing full well I would have to give 90 days notice. I learned I could not quit via the phone and no one is available on the weekend, only till 6pm M-F. I left a msg stating I would need an appt. and would like to quit before Dec. ended. I never received a call back. I left 3 more msgs and finally received a call back 4 weeks later. Not only would they not end date the contract from my initial request, they claimed no msg. was ever left and just about called me a liar.

Do not join.....they fill your head with empty promises and these wonderful things which never come to fruition and when you try to call them on it, they have zero Customer Service. Remember, they will take your money anytime, but just try to complain or quit and it's as if you never existed.

Lora
Marlton, New Jersey
U.S.A.