Report: #444597


  • Submitted: Fri, April 17, 2009
  • Updated: Thu, June 04, 2009
  • Reported By: WILKES BARRE Pennsylvania

GATEWAY COMPUTERS Bought a gateway computer and hard drive went bad after 6 months awful customer service Internet

*UPDATE Employee: Recovery Disks

Show customers why they should trust your business over your competitors...

Bought a gateway computer and the hard drive went bad after 6 months always had a problem since I purchased it. Called tech support got someone in India said it was windows and to reinstall, they do not know what they are doing!! Finally got an american and he acted as it was my fault, said need to buy cds of gateway drivers and windows, since best buy put in new hard drive and everything is gone till I get the cds. I told them I was not paying for something that should have came with the computer, got 2 managers on the phone finally said they would be free one time only!! They should just give you a new computer or your money back!!! Will never buy a Gateway again, bad customer service!!!

WILKES BARRE, Pennsylvania
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This report was posted on Ripoff Report on 04/17/2009 07:53 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Recovery Disks

AUTHOR: Acerinsider - (U.S.A.)

Gateway provides you the ability to create the recovery disks on your own, and also provides a 90 day software warranty in which you may request a free set of disks if you are unable to create them on your own.
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