Geekbuying.com Geekbuying, China Geekbuying.com / I already returned their defective product and no refund yet. Very delayed response and refund. Shenzhen Guangdong

I already returned their defective product for which they asked me to pay for return shipping and that they would just reimburse / refund me the return USPS shipping fee. They already got the item and they still wouldn't give me the 2 refund - one for the defective phone that I returned and one for the return shipping fee. I sent them emails but the response time is so slow and very delayed. I never got any response until I decided to do the useless live chat that does not cater to "aftersales" supposedly. They still refuse to send me a refund whereas the first time I sent them an email about the defect, they said they would issue a refund for the phone and then later for the return shipping fee. So, they already got the item and they are still delaying everything. This company is a sham and a scam.

Order No.: 4378080

USPS Tracking No.: UA102697848US

https://tools.usps.com/go/TrackConfirmAction?tLabels=UA102697848US

Amount I demand refunded: $144.99 (phone) and $23.50 (return shipping fee I paid for that they promised to refund to me)