Report: #94140

Complaint Review: Geico

  • Submitted: Tue, June 08, 2004
  • Updated: Sat, July 17, 2004
  • Reported By: portland Oregon
  • Geico

    Portland, Oregon

Geico Auto Insurance Poor claims service Nationwide

*UPDATE Employee: GEICO staffs where the policies are

Show customers why they should trust your business over your competitors...

I had a fender bender and proceeded to make a claim for repairs. Geico has extremely poor claims service: Geico uses zip codes to find the closest Adjuster. I work in Vancouver, WA. Geico has only 1-Adjuster whom works 1-day a week. 9-day wait.

So I gave them my home zip on the west side of Portland, OR. The closest Adjuster was on the SE side of Portland 3-day wait 21-miles each way from my Vancouver, WA office. So I thought I would stump Geico & gave a Longview, WA zip code (50-miles north of Vancouver, WA) The closest adjuster 50-miles south in Vancouver.

Then I gave them a Battle Ground, WA zip, closest Adjuster 25-miles to Vancouver, WA. Not good service for Battle Ground, Vancouver & Longview, WA customers only 1-Adjuster. I will get the necessary repairs & switch Auto Insurance Companies and suggestions?

In addition I will also contact my local Insurance Commissioner.

Portland, Oregon
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#1 UPDATE Employee

GEICO staffs where the policies are

AUTHOR: Melissa - (U.S.A.)

GEICO staffs locations with adjusters based on how many policies are sold in that area. We certainly do not expect people to drive 50 miles to get to an appointment and have other options if there is nothing in your area. If you can't get to a GEICO adjuster and one can't come to you, then we generally authorize your repair facility to fax an estimate to an adjuster for aproval.
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