• Report: #693451

Complaint Review: GEMoney

  • Submitted: Thu, February 10, 2011
  • Updated: Thu, February 10, 2011

  • Reported By: Chris — Nashua New Hampshire United States of America
Internet United States of America

GEMoney Lumber Liquidators card Automatically enrolled in "Debt Security" despite telling them I didn't want it Internet

*Consumer Suggestion: Read what you agree to

*UPDATE Employee: We'd like to help - I'm from GE Money

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I took advantage of 6 months free credit at Lumber Liquidators with their own brand GEMoney credit card. The first time I called the automated message mentioned something about Debt Security which alarmed me. I spoke to a representative immediately afterwards (on the same call) and was assured that I had not enrolled in anything.
When I got my first bill I was shocked to see that there was a charge to Debt Security 1 866 846 7991

I immediately called the GEMoney phone number ( 1 866 396 8254 ) to dispute this charge. They told me that I had to call the Debt Security number. I told them that I was reporting a fraudulent charge and they still told me to call the DS number. I tried to explain that I had never had any dealings with DS and that I had a card with THEM and that I wanted to dispute the charge. They were not interested in helping me.

This is a complete scam. I will NEVER use any product from GEMoney again and I advise you to steer clear. The only reason I used the interest free offer is because I had a good experience with a similar offer for a Jordans Furniture store card with HSBC.

This report was posted on Ripoff Report on 02/10/2011 06:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gemoney/internet/gemoney-lumber-liquidators-card-automatically-enrolled-in-debt-security-despite-telling-693451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Read what you agree to

AUTHOR: Lynn - (USA)

On the 6 month no intrest agreement is a box that you obviously did not uncheck. Make the call silly.
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#2 UPDATE Employee

We'd like to help - I'm from GE Money

AUTHOR: GE Money Media Relations - (United States of America)

I'm sorry you're experiencing problems with your GE Money account. We'd like to help. Please email me at gemoneycares@ge.com with the following information:  

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 021011_LL

For your security, please do not include your account number in your email.  

GE Money
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