Report: #412964

Complaint Review: General Electric

  • Submitted: Fri, January 16, 2009
  • Updated: Fri, June 04, 2010
  • Reported By: Fort Worth Texas
  • General Electric
    3135 Easton Turnpike
    Fairfield, Connecticut

General Electric - GE wont take responsibility for Microwave Fire Hazzard Fairfield Connecticut

*Consumer Comment: I Will Not Buy General Electric = Fire Hazard

Show customers why they should trust your business over your competitors...

In February of 2007 my wife and I purchased a GE Microwave model # JES1288. By December of 2007 the microwave was making a loud buzzing sound, sparking and flaming in the area that contains the magnetron. I called GE and they sent out a serviceman who replaced the unit. By December of 2008 the replacement unit begin to do exactly the same thing.

I contacted GE again and they said that the first service call available would be January 16, 2009. I spoke to a GE spokesman again on the 15th who confirmed the appointment. The repairman called on the way over to state that the call was not a warranty repair (first I heard of this) and the charge would be $185.00. I informed him that no one had told me that and I would not pay it.

He came anyway, looked at the microwave and contacted someone from customer "relations" who got me on the phone and offered me a $50.00 good will coupon. She then instructed the repairman to charge me 85.00 for the service call. I told them both I would not pay. He left without repairing the microwave. I have looked at the internet and found that their microwaves have this same problem frequently. Check out to see more.

This should be a factory recall issue instead of a "try to make the customer pay for our bad design issue."

Fort Worth, Texas
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#1 Consumer Comment

I Will Not Buy General Electric = Fire Hazard

AUTHOR: Justiceplease - (U.S.A.)

It doesn't surprise me about your complaint that General Electric does not give a __ if you lose everything in a fire due to some of their faulty appliances. They make too much money to care about "peasants/little people". Years ago, I had a new GE Goldstar TV that was off, yet caused a fire. The police arson investigator said that it was the tv. I had NO insurance, it was Christmas and I lost everything I had. The GE people acted like as if both my trauma of losing everything or my personal being was not worthy of notice. Also the forensic evidence mysteriously got lost!!!!! Over the years if I see anything from GE or RCA, I would not buy it and advise you to do the same, for your family's sake! 
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