Report: #1072237

Complaint Review: genie garage door opener

  • Submitted: Thu, August 01, 2013
  • Updated: Thu, August 01, 2013
  • Reported By: negin — plano Texas
  • genie garage door opener
    5430 LBJ FREEWAy ste1200
    dallas, Texas

genie garage door opener Genie Garage door I called the 1st time to just change the code on the key pad and tell them that the garage door opens sometimes by itself. They told me they need to send a complimentary board because the button that does that is broken off!! Then it came and this whole duration has taken couple of months!! I called them to let them help me put that board in and to fix it I spoke to Andrew. He did help me fix that but then I don't know why my whole garage doors stop working!!! Now it doesn't work at all!! He was a horrible person, 1st was inpatient and then he was frustrated with me and I'm the one sweeting and melting in the sun.  dallas Texas

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Andrew was very uncaring! He damage my system and then would not let me talk to a supervisor. This company does not help but make more problems for the consumer! The supervisors won't even come to the telephone to talk to you! Horrible customer service. They don't know that customer service is!! HORRIBLE COMPANY

Horrible company. I called Genie company many times and I spoke to different people including Andrew and the supervisors won't talk to me! My key pad needed to be changed! After two month now my garage door is not working at all

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