Complaint Review: Gexa Energy - Houston TX
- Gexa Energy 20455 state hwy249, suite200 Houston, TX United States
- Phone: 1-866_961-9399
- Web: Gexaenergy.com
- Category: Energy
Gexa Energy Oncor electric. Comany Charged me for both apartments after moving out, never canceled old apt, charged me for month of service when I did not live there Houston TX
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June 1st notified gexa I was moving to another town, wanted my account transfered. Never happened, found they had charged me for 1 month at old address. Have been calling the company for two months, 5 hrs and day trying to get someone with a brain. No one could help me. I spent two months trying to resolve. No one in customer service could speak English, so it was hard to understand them when I did get someone.
They would take info and put me on hold for at least half hour then hang upon me. When I was transfered to cs after waiting on hold, they would hang up on me. They owe me $121 dollars and it has a amen me 3 weeks to get someone to tell me when I would get it. Finally a gentleman sad I would have to call back August 11 to get final answer, when I did, they told me I never called, not. You would think they could read the notes put in the computer system every time I called, NO, each time they told me made up stories, did not call etc. I keep trusting them and calling back each time I was told and they kept telling to call back after 5 more days.
This happened 4 times. I was told the money would go back to bank, NO, that did not happen. Next I was told to wait another 5 days and they would mail it to me. She said she would call me when this happened, I won't hold my breath. Two and a half months of this nonsense, they even told me that they had problemscand needed to hire more people. Intial person who I talked to said they could only be on call for 7 mins, so that is why they kept hanging upon me. Now I have to stay with them because I asked for an energy plan at 7.7cents for 12 months.
So they know I am with them for that long so they don't care how they treat you. The gentleman that was the most help said he could remove $25 off new bill for all the trouble. That never happened. I am fed up with this company.
This report was posted on Ripoff Report on 08/18/2020 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/report/gexa-energy/houston-tx-oncor-electric-1498936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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