Complaint Review: Gexa Energy - Houston Texas
- Gexa Energy 20 E Greenway Plaza, Suite 600 Houston, Texas U.S.A.
- Phone: 713-961-9399
- Web:
- Category: Electrical Services
Gexa Energy Customer Care untruthful!/ Runaround! Houston Texas
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
My contract with Gexa (at 17/kwh) expired on June 20, 2009. I called Gexa on June 2, 2009, and was told by "Customer care", that at the end of my contract, I could "automatically" go on a 12 month contract at 9 /kwh. I agreed to this, but asked if there were any other fees/charges associated with this rate, and was told "no".
Called Gexa again on June 20, and again "coustomer care" told me my new rate would start today.
In July, I got a huge bill (admittantly I used the a/c a great deal), at the same rate of 17/kwh. Again I called "customer care" and this time they told me that initially I had called 1 day too late (meter had already been read) for them to change my rate for this month, however I would be charged only 12.1/kwh (don't know where this figure came from). I asked what happened to the 9/kwh that I was quoted? She said this includes other fees/charges.
The representatives at Gexa "customer care" will say anything to get a customer to stay with them!!!
Since I am unwilling to pay the extra $150.00 for 'early termination', they have me as a customer for this coming year ONLY. When my contract is up, I will seek another electric company, where hopefully, the c.c. representaives are honest in what they say.
Anonymous
Houston, Texas
U.S.A.
This report was posted on Ripoff Report on 07/18/2009 09:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gexa-energy/houston-texas-77046/gexa-energy-customer-care-untruthful-runaround-houston-texas-471043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.