Report: #743921

Complaint Review: globe moving and storage

  • Submitted: Wed, June 22, 2011
  • Updated: Thu, August 04, 2011
  • Reported By: brianandjenell — corpus christi Texas United States of America
  • globe moving and storage
    200 flemming st
    garden city, Kansas
    United States of America

Show customers why they should trust your business over your competitors...

This is a documentation of the events of our move from Ogden, Utah to Corpus Christi, Texas.
In late April, I received several moving bids, and they all said that the bids should be within a couple of hundred dollars of each other. I did inventory lists with all of them and they all came in around the 6100lb to 6300lb mark.
Globe came in way under the most expensive by about $2000 so I asked why they were so much cheaper than everyone else. Hank, the sales rep said that with the economy the way it is they are just really needing to drum up business.
All the companies, including Globe said that a 2 bedroom apartment should run around 3500lbs to 5000lbs, but when a representative from Allied came out to look at all our things including what is in storage, he said that I have more like a 3 bedroom apartment because the kitchen was bigger than the average apartment and I was using some of it that would be considered an office. So based on that and storage he came up with the 6300lbs. So Brian and I decided we needed to get rid of some heavy things, so we got rid of the large sectional that had 3 recliners in it, a 42 HDTV that was a big tube TV, the bunk beds and those 2 twin mattresses, a very heavy large IKEA wardrobe closet, a large desktop computer, a 30 tube TV, several sets of weights that totaled about 166lbs, over 100 videos and DVDs and some of the girls toys. So we figure we got rid of at least 1300 pounds maybe more. But to be on the safe side I went back on got bids for 5000lbs from the different companies and of course Globe came in the cheapest. Hank and Sebastian and Chris (the sales reps) all said that they are an A+ rated company with the BBB and that they have never had a complaint in the 6 years of business thus far. But I find it hard to believe that no one has complained. People complain, its human nature however, one of the other companies said that the BBB means nothing because they can be bought off but to just make sure that they were registered with, and they were. They have no rating on the BBB and I have rechecked several times over the course of 3 weeks. Also Hank said that he would be with us all thru the move and what ever I needed he was our go to guy. He would tell us where the truck was and when it would be there. However, once they received our deposit of $617 from a total bid of 2479.45. Then we would pay the remaining half at pick up and the rest on delivery. I booked the move date for June 4, 2011. After that when I would try to call no one would answer. Then I finally got a call to confirm our date and June 5th would be a back up date. They never told me about a back up date and we had a tight schedule to keep due to Brian needing to be back at work by the 8th. I finally got a hold of Hank and he said he has no control over dispatch but that he would call and find something out. He called back and just repeated what dispatch already told me. Anyway, they did show up on the 5th and they were an hour late. They were supposed to be there between 9-11am and they didnt show up till just before noon. However, overall that part of the move worked out okay. Then the driver, Gardner gave us an Interstate Bill of Lading Contract for the 5000lbs with the 2 sheets of inventory. Then he gave us an Interstate Revised Written Estimate based on 1000 Cu. Ft. that was on an Order for Service page with a new amount of 7000lbs and that brought our new total to $3619.45. Brian and I clearly disagreed with this amount and he said that we could just call the office and they would go over it with us and do adjustments, he could not do adjustments. Plus there were charges on there for materials and bulky items. We were told that the price they gave included everything. So Gardner said he would take the $150 for the bulky item off. So Brian did sign the revised estimate that was now the Binding Estimate. Then Brian followed them to the scales since we strongly believe that are stuff ways far less than 7000lbs. During the packing process one of the movers did ask where our heavy stuff was and I said that we got rid of it to keep the poundage down and he said why would you do that? Thats how we get paid.ha-ha. So after the truck got weighed with our stuff on it Gardner then tells us that our stuff weighs 9000lbs. We were both distraught to say the least. He gave us his empty ticket weight that he did in Commerce City, CO and then the loaded ticket that was done in Ogden, UT. (later we were told by another company that they are suppose to weigh no more than 50 miles out before they get our stuff) so there is one law that was broken. So the first thing Monday morning while on our drive to Texas I called the office and got the voicemail. Later that day around 2pm someone called to ask how our pick up was and I told them what happened they told me to call McKayla in customer service. So I called her and explained everything to her and she said that she wouldnt have the weight tickets until Tuesday Morning and for me to call back then. So Tuesday morning I called and got the voicemail. No one called me back, I called later that day and left a message and no one called back. I called every single day 2x a day for 10 days and no one called me back. I had Hanks number on my phone still so I got a hold of him on June 11th (I think that was the date) and he said that I needed to call dispatch, that he doesnt do any of that. Yet he told me if I needed to know anything he was my go to guy. So he left me out to dry. However he did give me McKaylas direct line. I called that number and left a voicemail and she did not call me back. So then the 14th comes around and I still have not heard from anyone. By this time, I am growing very concerned about this weight issue, but I really just thought there was a math mistake and that it would resolve itself out once someone would call me. I get a call around 1:30 on the 14th and its the driver of the truck and he told me he would be here around 3:00 and I owed him a balance of 3524.22. I couldnt believe and I started to go off on him, I did apologize because he had nothing to do with it but that we didnt have that kind of money and no even called to warn me a couple days in advance. So he was going to have someone call me and I was going to try McKayla again. This time she actually answered. But she wouldnt talk to me, she just gave me another number and told me to ask for a manager. So I got put off again. I called that number and got a woman and started to tell her what was happening and she put me on hold and then a man came on the phone. By this time I am so irate that I start to raise my voice then I just start yelling. To no avail he would not hear me, he just kept repeating that it came to 9000lbs. and that we owed the $3524.22. I was do dumbfounded that I started to cry. Then he put an owner on the phone by the name of Roy Bernsand he just did the same thing, wouldnt listen to me and then went on to patronize me and we just kept going back and forth. He said that the driver was on his way and we needed to give him cash or a cashiers check and I again said to him that we didnt have that. I kept telling him that I had been trying to get a hold of someone to discuss this before our stuff got here. He just would listen to me. No apologies for such a change in price no empathy no validating how I felt. He just wanted his money and for me to go away. He did tell me that someone should have called me at least 2 days prior to the driver calling me telling me that he was almost here but no one did. If someone would have returned my call within those 10 days this could have been avoided. Of course Brian also got on the phone and that got nowhere. He asked why no one called us back and McKayla admitted to just not wanting to because of the issue.

 You cant have that large of an increase (double) and call right before youre here and tell someone that you owe way more than what you were told before. I told the owner not to deliver until this got settled, but he insisted. I figured out why, it was so he could say he delivered but we wouldnt pay, knowing then he could charge storage fees at $500 a month and a redelivery charge. This company has treated us so badly, and the amount of stress we have been under is just getting to be too much. They dont care about you. They dont care what you have to say, they do things at their discretion without any regard for the consumer and the monies paid to them to provide a valid service which at this point has never been met. Roy Berns asked me what would make me happy and I told him that the original price would. Yet another thing to add is that there is no Chase Bank here in Corpus, the nearest one is in San Antonio. He told me that we should have budgeted for this, no one budgets for double the one. So then, he said if we could pay $3000 he would call it even. Again, he wasnt listening to anything I said. I tried my very best to talk to someone way before the delivery and no one called back. I feel very strongly that they do that on purpose so they can change the higher amount last minute and still deliver even when you tell him you dont have that kind of money so he can say they tried to deliver but we were unwilling to pay. Then he can make even more money from you with storage fees and the redelivery charge. Then at one point the said that he would take $2500 with a credit card. We dont have a credit card. However I did call my parents and they let us use theirs, but then Roy didnt want the Credit card anymore. At this point we wanted to have the stuff reweighed, then we would pay them, then have the trailer weighted again to really see what would happen with the 9000lbs. Roy the owner wouldnt let us do that. He then said if we do that he wants $3524.22 cash now, then we could do that. This all just went from bad to worse. So then they drove off with our stuff. A man and company with any kind of integrity would have handled this so much differently. First of all a man of integrity would have called us back days prior to all this when I first called. Then he would have said Wow, that is a huge difference, and I completely understand how your feeling. Lets go ahead and reweigh and see how it comes out. A crook treats you the way this company and these people have treated us. NO RESPECT, NO VALIDITY FOR THEIR ACTIONS, TOTAL DISRESPECT OF THE CONSUMER.

 On Wednesday June 15th, I then made calls to the consumer rights people and thru the different calls was able to make a complaint with the Federal Motor Carrier Safety Administration. A representative Ashley took my report then referred me to Move Rescue and James Dubose. They specialize in this sort of thing. I left a message with Mr. Dubose and Ashley said that she would send him a copy of the report. As of the 17th I have not heard from him, I am still waiting. I have left 2 messages. When I called Move Rescue, I talked to a man, and I dont recall his name, but he informed me that revised written estimate is a binding contract and they can not bill us for more than the 7000lbs. So based on that we then only owed $2007.11. So why would this company knowingly try to bully $3524.22 out of us. They were being totally illegal. However he also said that they did try to deliver on the dates they said they would be here and regardless of what they wanted from us, we had the numbers from the paperwork before we left and we should have been prepared to pay the binding estimate. Okay, fair enough, however, I will say it again. Because of the large discrepancy on the weight and the fact that I tried like hell to talk to someone about it and that they purposely didnt call me back and waited to slam this large sum on us last minute is unacceptable!! So we called my Dad and he put the money in our account so we could pay these people. When Brian called Roy to tell him, Roy said he still wanted $2500 and that his driver dropped the trailer off at some location that he didnt know and that we would have to rent a truck and transfer everything from that trailer to a truck we have to rent and then move everything ourselves. The whole reason we pay someone else is so we dont have to. So now we are paying to just get our stuff and no service. So Brian has to take time off work to handle this and by doing that he is losing $1800.00 for two days wage plus the cost of the truck.
I am trying to be specific and to the point with this but there is just too much to tell. I am sure that I have left some things out, but again Im trying to get to the point.

 June 22, 2011: UPDATE--We agreed to wire money to his account of $2500 and he would then release us the location of our goods. We did the wire on 6.17.11 at 3:45 but the bank said that due to weekend it will not go thru until Monday 6.20.11. Monday came around and we looked at the account first thing in the morning and it had been pulled, but no call from Globe as to where our stuff is. Brian resumed to call the number that Roy gave him as a direct contact but now it just goes to voicemail. So now its 6.22.11 still no word as to where our stuff is. We then call the regular customer service and they said that he just got in and hell call in a few hours. This is unacceptable..we paid and he should do what he said. At this point we feel like we are not going to get our stuff at all. If it was just furniture I would let it go, buts its photos and a couple of dressers that were my great grandparents and our clothes. Too costly to just go out and replace.
Brian looked on line for their numbers and there was another story just like ours on there and they never got there stuff, and it said that the company is under investigation.
This has been a very expensive lesson, and money we can get over, but not the loss of our goods.
Brian and Jenell H
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This report was posted on Ripoff Report on 06/22/2011 11:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Answer your phone

AUTHOR: mom - (United States of America)

Chris, you issued a challenge here to have someone contact you.
The problem is that you do not answer your phone or respond to voice mail messages left for you.
How do I know?
Over the last month I have tried and all I got was voice mail and despite many, many, many, many message I have yet to receive a phone call back.
Just another extremely unhappy Globe Moving and Storage customer.
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#2 Consumer Comment

You Got That Correct

AUTHOR: Jim - (U.S.A.)

There is no way the BBB would call you at 10PM for any reason.  But someone with Globe sure would be up that late during the summer rush.  I am glad you got your items back; I sort of figured it was going to take you 30 days or so to get it; that's pretty much the speed of a scam mover.

With the way the moving industry is today, the ONLY way to go is with one of the major movers; it isn't a guarantee things will go smoothly every time, but the majors have far more resources at their disposal to make certain they make their deadline with little inconvnience to you.  If they do mess up, they will also compensate you in the form of a delay claim.  The majors also define exactly what a 'full service' mover should be, which is what Globe definitely is not, and that's from reading their own website.

It's pretty amazing the number of complaints they've racked up in just the first month of summer; it's going to be a long summer for consumers if they keep choosing movers like this....
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#3 Author of original report

just go with the major movers who have been around for a few decades

AUTHOR: brianandjenell - (United States of America)

July 24th----UPDATE---Roy finally gave us the address of the location of where our belongings are. But then what he wanted Brian to sign a release that he said his legal dept. wanted him to sign. So he faxed over our revised binding contract for the 7000lbs and the release. So Brian, without looking at the release signed it because he had to go to work. When I went down there to go get the fax for my file, I read the release. It said that even though they offered to deliver our things, we declined. That is a lie. We would never be so foolish as to pass that up considering we paid $4043. It also said that we were to not post any negative comments on any social posts. Well that is blackmail and illegal. You cant take away someones right to speech. Plus, what made him think that we were going to sit around for 11 days and not do anything about it. I had already filed complaints with whoever would take them. So I called Roy and told him that he needed to redo the release without the verbiage that says they offered to bring our stuff to us. Then he said that he offered to do it for $750 more and that we declined. He never made that offer. But none the less we did get the location of our stuff. However I was notified by the BBB that they sent the report to Globe on the 24th and after we got to the storage unit they called and made threats to the managers that if they let us have our stuff that they would sue them. Then he called the owner and did the same thing so the owner didnt let us have our stuff, and since the storage contract was not in our name it was not legally our stuff and we couldnt have it. We were outraged to say the least. We did call the police and made a report because we did open the unit with the key that was left by the driver and saw that our stuff had been completely unwrapped and damaged. So they clearly had no intentions of redelivering anything.
The owner said if we could produce paper that said it was released then he would let us have our stuff. So we came home and got the first release that Brian signed and he took it back but the guy said that its not legal since it didnt even have the company name on it or the owners name. He said it was something that we could have made up.
But to make this long and painful store come to an end, the owner and manager gave us the key to get our things. So Brian had to rent a haul and go load everything by himself then come back and by then it was 10pm. We unloaded until about 1am then finished the rest in the morning.
Also, an odd thing happened just before 10pm, I got a call from the BBB to discuss the report. I didnt believe it was the BBB, why would they call so late. He said that I could call the number back and someone would answer BBB but I told him that after what Globe has done to us, I have lost my trust and faith in people and companies. He said sorry to have wasted my time. I did call the number back and it said it was a non-working number. I believe it was someone from Globe to harass me.  PS--I got an email from the BBB and they are investigating Globe and also Midwest Vanlines (they are the same) due to some other bad reports.  I noticed when i went on there, that it now says this is not a credited company and they have changed their address and phone number from what I have.
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#4 General Comment

Sorry, Globe. Still not adding up to me.

AUTHOR: voiceofreason - (United States of America)

Look, I have no horses in these races. I state my opinion based on probability as I perceive it, and I'm not buying that such a customer experience as was typed out above could be imagined by a copywriter doing dirty work for a competitor. I also expect to see a more official looking response when it is supposedly from the management of a major moving firm such as yours. I wouldn't expect the response to be authored anonymously by a "Rocksright - Miami (U.S.A.)", and I'd expect to see the owner or CEOs full name and business contact info at the end. Miami? The company is based in Kansas. Now maybe the owner(s) live remotely from the company base. It's possible. If so, maybe then they're not watching what their sales people, dispatchers, subcontractors, etc are doing. That ambiguous BBB "no rating/updating" status would be unnerving to me if I were a customer, or looking for a mover. Are you, representing Globe, asserting definitely that Brian and Jenell H do not exist as your customers? Please give some detail here. Just blowing every report off as a fabrication doesn't cut it around here. I'm sure many of us acknowledge that a lot of unjustified/phony complaints are made here; there are legions of such postings where frequent contributors lace into the posters. Too many of these moving complaints, however, just take too much of a stretch to accept as phony at face value.
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#5 Consumer Comment


AUTHOR: Meagan - (United States of America)

I had a very similiar experience with this company.  I would LOVE to hear Globe moving's side of the story though...or at least what kind of lies they can come up with next. 

I seriously doubt this report was done by a competitor due to the length of the report, details accounted for, and the fact that I had a VERY similiar thing happen to me when I used this company to move from St. Louis to Chicago. 

So Globe, what do you have to say for youself? How do you respond to a complaint of this sort? Will you do anything for the customer who was wronged? Everyone on this site is waiting to hear your response.
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#6 REBUTTAL Owner of company

Wow, NAIVE...

AUTHOR: Rocksright - (U.S.A.)

Well, when it comes to closing a deal for a moving broker who does happen to know a lot about the moving industry, this type of "Book" is easy to put together and make believable to where even the most naive, straight shooters would end up believing it. If I am a Broker and I am dealing with a 20K move that will pay me a commision of $700, it would be in my best interest to take 10 mins to write a "Story Book" which can ultimately be the deal breaker, since its a recent review, it will be one of the first reviews they see on google using key word optimization.
So as you can see, movers, especially brokers will go to extreme lengths to fabricate and manipulate the truth.
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#7 General Comment

No competitor is going to write a book like that

AUTHOR: voiceofreason - (United States of America)

Sorry, Globe. Ain't buying the "competitor wrote this" bit. Not for this post. No scammer would have the patience or the imagination to write such an epic. The RR community is waiting to see some sign of resolution, or no resolution, from the author and your company. Until then, jury out.
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#8 REBUTTAL Owner of company


AUTHOR: Rocksright - (U.S.A.)

Many of these complaints are fabricated by other carriers, it is sad that competitors have to resort to these type of tactics to discourage customers in using the company that they want to use. Truth is your move can go wrong with any company, Mayflower, Globe, Allied, Nationwide, North American, United... The person that will dictate the outcome of your move will be your estimator with his level of commitment, communication skills, rapport with customer, experience and more importantly honesty.

but its also up to the customer to understand the pricing method of how they will be charged, its actuall a very easy concept and if you have a good estimator that takes the time to explain it, well then you should not have any issues, if the customer gives a pretty detailed list of the heavy items going and the estimator does a good job at overestimating the items, then there is NO reason why the customer should weight more...BUT if the customer brings 30-40 more boxes then originally indicated then what can you really expect..

Bottom line is some people want something for nothing and when they do not get it, they complain, it is impossible to please everyone but being in this industry and taking our job serious...We certainly try, I do not know who this customer is or if your even a real customer, if so I challenge you to contact me at GLOBE and lets discuss how you paid more then what was originally quoted after reviewing your weight tickets and the quote you were given and I assure you that somewhere along the line you added much more items then you originally indicated...Guaranteed.

We only charge the same price per pound whether you go over or under the reserved weight. Other companies charge you a penalty.

I am certain this "Review" is just another company trying to discourage customers in using our service because our price per pound is better then most brokers and we are not even brokers, we just do not feel like we need to charge a customer a commision as brokers do (BINDING ESTIMATE FEE)...

Thats the real difference.

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#9 General Comment

2 reports in 2 days

AUTHOR: voiceofreason - (United States of America)

This is the 2nd black eye thrown on this mover in a couple of days here. The BBB shows this company she claims to have dealt with to be a BBB accredited business. However, the page you go to for details about the company has no rating and states the company's info is being updated.
It would seem very unlikely that a BBB accredited firm would pull this kind of mover crap, but the "updating" message is discomforting. Something going on the company would like to share with us? Is the BBB about to suspend their membership and lower what they claim was once an A rating? Were they recently bought by crooks maybe, who figure on cashing in quickly before the BBB membership expires and the rating disappears? Let's go, Globe. Let's hear what's going on. Competitors looking to smear you are unlikely to think up events as this poster wrote.
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