GMAC ripoff Nationwide

first off this company doesnt care about your problems they are here to make money period
2nd when you call in your getting a phone call center sometimes its in india ta da and yes its no excuss for being rude if you find your self in that situation ask to speak to a manager not a superviser and please please remember get the rude persons name

all i can say to all of you is get the moneys and send it to them they are not comming for your cars unless you fall way behind and if your that far behind and cant pay it turn it into them volenteer it back to them before they really mess you up

I too was in a similar situation with them. I had a baby back in Feb. 06 and fell way behind. I got the letter too the same day I had to call. They are very rude and still are since I am still having a hard time keeping up with the payments, (I know my own fault) but I even asked what we had to do to get rid of the car and they said not our problem, you need to figure it out on your own.

Well yesterday I recieve a call from a Ms. Wells, that states that I am almost 3 payments behind, which I will admit, we are but only 1 1/2 payments and if I don't pay through "True pay" they will come and take my car on Friday. So I tell her that I don't want to use "True Pay" because they charge an $7 fee and wanted to pay the payment with a credit card, she said we don't take credit card you will have to use western union.

I decide after we got off the phone that I would rather pay an additional $7 then the western union fee. So promply as soon as I am off the phone with her I call "true pay" automated service (which is the number she gave me) get the conf# and call her back with it. The whole process too about 5 minutes. She was on another line so I left the number with David, I get a call about 20 minutes later stating "this isn't the arrangement we set up, you DIDN'T call true pay, they have NO record of you calling, guess we take the car."

Called back almost immediatly. So I spoke to her at 4:10, made the payment through "true pay" at 4:15 called back at 4:20 with the conf #, got a call from Ms Wells @ 4:44 calling me pretty much a deadbeat liar, they put a block on my account at 4:38? Spoke to an Angela who got true pay on the phone and said they can't find it in the automated system they will have to connect me to support. At this point I get disconnected.

I called back and spoke to David again who tells me that Ms. Wells and Angela have gone for the day and they put a block on my account and they are the only ones who can take it off. I asked to be connected again to a live rep at true pay, I speak to I believe is Vicky, who says my payment is there waiting to move. I get off the phone and called back GMAC and left a voice mail on Ms. Wells vm, explaining that I made the payment verified it was there and to call me back tomorrow if there are any more information I need to give her.

Well she never calls me. I called her back to make sure this was taken care of. She said not at all, I told you yesterday we would NOT take a check from you and we are going to take your car. She pretty much called me a deadbeat and a liar, and reiterated that I DID NOT make a payment that I was again a liar. I said I talked to Angela and we spoke to true pay to get this taken care of and she said Angela told her that while we were on the phone with true pay Angela had to disconnect my call so she could leave for the day.

This is ridiculous. I said we aren't getting anywhere she said let me get the Senior Account Manager on the phone, I said great. I spoke with a Vontell and explained the situation, gave her the conf# she finds it and it is taken care of. They are just mean. Sometime I wish they could see what it is like on the other end, they wonder why we get so upset and how dare we treat them meanly well it is vise-verse. I took care of it and to be treated like that is just not nice. What has happened to the world.

im a mother of two toddlers and about a month or two ago my son was having bad breathing problems so i was going to take him to the doctor anyways i checked the mail and gmac sent a letter stating "if we dont receive a call from you by 12:00 on so and so day we are coming to take your car" well i dont know when they sent that letter but it got there the day it said to call about 30 minutes before 12.

long story short i called and told the lady my doctor situation she said "if i dont receive a payment today before 4:00 were taking your car or you need to return it to the lot" i said well i have to take my son to the doctor to which she has the guts to say "well whats that got to do with me?" i cussed her out and ended up having to send the money in for my house note so i wouldnt lose my car. there jerks!!!!!!!!

Missy,

I would

1. Contact her supervisor. Explain to them that she was OUT-OF-LINE. That maybe she was having a bad day, but she did not have to rub her attitude off on customers. That's bad representation of your company and she needs to be repramanded for referring to your parenting skills. Totally out of line!

Next, you made the call. Explained your situation, go ahead and make your payment. If you have NEVER been behind, and you are NOT behind now....what's a few days? Next time you get a negative response like that ...shoot one right back.