• Report: #906230
Complaint Review:


  • Submitted: Tue, July 03, 2012
  • Updated: Tue, July 03, 2012

  • Reported By: Justin — Buena Park California United States of America
Internet United States of America

GoDaddy Godaddy tech support is incompetent and supervisors are clueless Internet

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After 3 years with Godaddy for my website, domain, emplloyee emails and email blast marketing with no problems, things have gone downhill fast.  

about a month ago I started getting my emails rejected when sending to certain clients and some of my own employees.  I contacted Godaddy and was assured that it was impossible that this was a problem on their end.  After quite a bit of arguing, the escalated the problem to their advanced tech support who then admitted it was on their end, they fixed it, and they sent me an email basically blaming the problem on my email marketing and suggested that I start using their Express Email Marketing service to avoid this problem in the future.  It was great that the problem was fixed, but funny thing is that the only markeitng I have done in the past 3 years WAS with their Express Email Marketing service and it has been 6 weeks since I last used it so it could not have been the problem.  But I moved on.  

a couple weeks later the problem started again.  I called in and was once again told that it was impossible that this problem was on my end by their tech support people.  After quite a bit of arguing, it was once again escalated to their Advanced Support and the problem was fixed and I received another email telling me that it was fixed and blaming the problem on my email marketing efforts and suggesting I use their service which I already use.  

A day later the problem started again and this time I requested a supervisor and I tried to explain to the supervisor the problem.  He spent over an hour arguing with me and telling me that the problem that I was calling about could not possibly be a problem on their end.  I explained that this had been an ongoing problem and that they had fixed it twice before and admitted it was on their end, but he refused to accept this even though I had documentation.  He once again made me jump through the same hoops as the past couple people and sent copies of the problem emails while telling me the whole time that they were just going to prove that it was not a problem on their end and that this was a problem with my Outlook.  And once again I got an email from their advanced support telling me they fixed the problem and it was on their end, but once again blaming my marketing efforts.  

Today I called and asked to speak to one of the people in Advanced Supoprt.  Reason being that I feel the problem is not being addressed properly because their frontline support people have no technical experience and are really just customer service people so they are just reading off a script and telling me that it is impossible when the advanced support knows it is possible and has fixed it several times now.  I also feel that by using a middle man in the conversation who has no idea what I or the advanced techs are talking about, some of the message is being garbled.  For example I have told every rep I talked to that they need to explain to the advanced tech support that I already use their Express Email service so they need to stop blaming the problem on me and telling me to correct the problem by paying for a service I already have.  Also, because after every fix I am asking them to explain why this problem is happening and why it keeps coming back once it is supposedly "fixed".  But their policy is not to let a customer talk to a manager or anyone in advanced tech support (this is according to the supervisor Felicia Robinson).  So rather than let me talk to someone who understands the problem and can help, I am stuck talking to people who are just making the problem worse.  

As of today, this has cost my small business thousands of dollars this month.  I am still unable to send emails of certain kinds to certain clients and employees which makes it very difficult to operate.  Not to mention that I have spent close to 10 hours of my time on the phone with them in the last month and stil no resolution in sight.  I need a manager (not a supervisor) with some kind of technical knowledge or someone in advanced support to contact me so we can get this resolved, but if they continuie to refuse thsi is likely to put me out of business. 

This report was posted on Ripoff Report on 07/03/2012 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/godaddy/internet/godaddy-godaddy-tech-support-is-incompetent-and-supervisors-are-clueless-internet-906230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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