Complaint Review: GoKarts USA - Lake Tahoe Nevada
- GoKarts USA 297 Kingsburg Grade Lake Tahoe, Nevada United States of America
- Phone:
- Web: gokartsusa.com
- Category: Motor Vehicle
GoKarts USA Fraudulent Schemes to get a sale Lake Tahoe, Nevada
*UPDATE Employee: Ask Jessica
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We recently purchased a Dune Buggy from GoKarts USA. We wanted to purchase the same buggy from another dealer, but they didn't have it in stock. We called 6 different companies looking for one that had this particular model in stock. We finally found it at GoKarts USA. We had them double check the inventory while we were on the phone and even check to see that they had our 1st color choice in stock. They said they did. We went ahead and made the purchase.
We waited about 3 weeks and heard nothing. We called and finally got ahold of someone and they told us our dune buggy was in Customs. We said that is impossible, it was an in stock model. Well, come to find out they lied to us and told us it was in stock to get the sale. Now that they have the sale, they could care less about how long it takes for us to get it, they pretty much told us on the phone they make a practice of telling people their items are in stock just to get the sale.
They told us we could get a refund, which would take about a week, but there was nothing else they could do for us. It was fraudulent for them to tell us they had an item in stock when they didn't just to get the sale. They told us we could have it in a day or a month, they really don't know, nor do they care. They have the worst customer service we have ever dealt with.
Do NOT buy from them. You get cut off when talking to them, they don't answer the phone and they really just don't care once they have the sale.
This report was posted on Ripoff Report on 04/06/2012 06:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gokarts-usa/lake-tahoe-nevada-89449/gokarts-usa-fraudulent-schemes-to-get-a-sale-lake-tahoe-nevada-864684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Ask Jessica
AUTHOR: helpdesk3@gokartsusa.com - ()
SUBMITTED: Wednesday, November 13, 2013
My name is Jessica and I am a customer service rep at GoKarts USA . GoKarts USA staff diligently update inventory information on our website. IN STOCK means the item is available for immediate shipment. Occasionaly, we can and do run out of stock on a particular item. When we do, we update the status to OUT OF STOCK or CALL TO CHECK STOCK. Most of the time we are just waiting for the next shipment to arrive and we will provide you with an ESTIMATED ARRIVAL DATE. If an item is DISCONTINUED, it is clearly marked. We do keep some discontinued items on our website for reference by our past customers. Sometimes, a particular color may be out of stock. In this case, we will inform you of the available colors and the estimated date your color choice may become available so you can decide weather to wait,choose a difference color or choose a different product. If you do not wish to wait, your order will be cancelled and any refund due will be issued.
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