Complaint Review: GoKarts USA - Pleasant Hill, CA California
- GoKarts USA 3381 Vincent Road, Suite E Pleasant Hill, CA, California United States of America
- Phone: 925 906 0330
- Web: http://gokartsusa.com
- Category: Sporting Goods
GoKarts USA shipped wrong part, won't respond Pleasant Hill, California
*UPDATE Employee: Ask Jessica
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I ordered a go kart/dune buggy from GoKarts USA. We also ordered an upgraded exhaust muffler system to go with the buggy. The buggy arrived okay. The muffler system was not the one ordered or one that even fits the buggy. The item should have been a Turbo Kit GMAX, but instead we got a Turbo Kit Double XX. The bends in the pipe do not even allow installation. I went to their web site and entered the issue and got no reply. I did this three times and also started calling. They rarely answer their phone and you just get disconnected. I got through a couple of times. One time the lady answering the phone said someone would call. No one did. Next time she said the right people were out, but when I complained she gave me to Mike. Mike promised to call the following Monday. He never has (over 2 weeks). Next time the lady said Mike was busy in a convention of some sort that week. She promised to call me back the next Monday, and that was three days ago. Don't do business with this company. The exhaust system costs around $400 and I'm going to have to work through my credit card company. I also had a small problem with the fuel valve, and of course they have not responded to that.
This report was posted on Ripoff Report on 02/16/2011 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gokarts-usa/pleasant-hill-ca-california-94523/gokarts-usa-shipped-wrong-part-wont-respond-pleasant-hill-california-696002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Ask Jessica
AUTHOR: Jessica@gokartsusa - ()
SUBMITTED: Friday, November 15, 2013
Dear Customer,
My name is Jessica, I am a customer service rep for GoKarts USA. I know you submitted a complaint in 2011 however, I wanted to give you some information anyways. The exhuast you received is the correct one. The muffler simply slips on. As in installation, if you want to use the header you will have to cut and weld. The GMAX is a great exhuast. It has a terrific sound and adds power. If you have any questions please give me a call at (925)691-0330 or email at helpdesk3@gokartsusa.com.
Sincerely
Jessica
GoKarts USA
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