gotengines.com was sold the wrong engine they said if you replace the cam gear it will be ok, still no good, the car needs the correct engine, they will not send one or pay to have it replaced, I am out $5000 Jacksonville Florida

well the 2nd engine was bad due to the crankshaft gear was not pressed in corect , that caused the timming cover to crack , that cost me another $112.00 , but at this point I am willing to pay for that my self , but there was another 5 hours of labor to pay for , for installing all the parts and then installing the engine in the car , thank god that my mechanic had to turn the engine to line up the trans conveter , that is when he found out the engine would not turn , he had to take the engine back out of the car and took off all the parts , at that point , he found that the reason the engine would not turn , was due to the crankshaft gear , that gear also drives the oil pump , he didn,t want to chance pressing the gear in to the correct depth , and put the engine back in , to posibilty have no oil pressure ,

But thanks to MELISSA AT GOTENGINES.COM , she DID ALOT OF WORK FOR ME , SHE DID ALL THE DEALING BACK AND FORTH WITH GREEN LEAF , AND ADVANCE POWERTRAIN SOLUTIONS AND FINNALY DID GET ME THE REFUND OF $2454.86 , for the 2nd R&R of the engine and the 5 extra hours of  labor for the 1/2 install , and the first extra hours of labor and the parts for what the engine builder told my mechanic to do , for the 1st engine to work , but it didn,t .

But end result is that gotengines did do the right thing , and I credit it all to Melissa , if it wasn,t for her I would be stuck with a car with a engine that wasn,t for my car , or a 2nd engine that wasn,t built correctley.

So a big thank you to Melissa ,  and also thank you to gotengines.com for doing the right thing

What is the name of your salesman?

well after many many phone calls , and many emails , finnaly gotengines.com had their engine builder ship out another remanufactured engine ,

 this time it was going to be the right one for the car , that is what I was asured of , and they told me that after the work was done by my mechanic , I was to call them and they would either send me a check or do a wire transfer for the labor to install the engine for the 2nd time and also pay me back for the labor and parts that their engine builder told my mechanic to replace to make the other engine work , which it didn,t , but they would not pay the taxes for any thing ,

I am already in the hole for $5089.10 for the 1st engine and labor , and now another $1540.75 for the labor to install the 2nd engine , and that engine is seized , no good at all , I called them , their engine builder now wants my mechanic to take the heads off the engine to see what he can see ,

 now this is a remanufactured engine , every thing in it is new from top to bottom , my mechanic said no way is he going to take that engine apart , then they would be able to say it is some thing he may have done , and I agree , I paid for a new engine , not a engine that needs to be fixed ,

 now I am in the hole for $6629.85 , I was supost to get paid back $2054.86. for the first R&R of the engine and the extra parts and labor , But as of now I still have no car , well I have one , it is now dead in the shop , and I am looking at more money and time.

this is really taking it toll on our family , and mostly me , I am due to get a mri of my lower spine , a mri of my foot , a emg of my lower spine , I have to go to a orthopedic surgeon and a nero surgeon , I am losing my ability to walk and we need our car

I'm sorry for your loss of time and money.

I have a question though: What sales process did GotEngines.com put you through? Be specific - what was the name of your salesman, what questions did they ask, what were your answers, was the engine rebuilt, remanufactured, or used, what did they tell you?