GRAND SEAS RESORT CLUB NAVIGOCONCORD SERVICING CORPSUMMER BAY RESORT SERVICING FRAUD, MISREPRENTATION, BREACH OF CONTRACT DAYTONA BEACH Florida

In 2000, I purchased a studio unit at Grand Seas Resort and was paying a mortgage payment monthly.

Later that year, I had to retire due to medical reasons, and was physically unable to use the unit until June, 2007.

During that visit, I was asked to attend a seminar at the conference room in the shopping center accross the street.

Ms. Rosa Thompson approached me and stated she had some exciting news that would change my life and make me money.

As I was now on a limited fixed income, I welcomed her input.

She stated that her company, (Club Navigo, a division of Island One Resorts) now owns Grand Seas and could offer substantial upgrades for me.

Those upgrades included:

My unit would be continually updated; A locked in Maintenance fee for 3 years; A free exchange of my unit for any unit in their system (approximately 30 resorts worldwide) with guaranteed upgrades to a 1 or 2 BR unit; 2000 points per year that could be carried over year to year, (a 1 BR unit now traded for 900 points, so I actually had 2 weeks use  instead of 1); If I exchanged for a unit at their sister resort- The Cove, I would be upgraded to a 2 Br unit at no charge; A guaranteed reservation at either Grand Seas or The Cove ANY time I desired;She added that my unit is now selling for $14,995, which is an increase of $7000. All I had to do was refinance, and I would receive 2000 additional points by doing so.

Convinced I was making an investment, I signed the papers.

January, 2008, I attempted to make a reservation for Speed Weeks, first at Grand Seas, and then at The Cove. I was told by both resorts there were no accomodations available. I advised both resorts that Ms. Thompson had promised guaranteed reservations, but was told this time frame is a special event and is frst come-first served.

Also in 2008, my maintenance fee increased, and each year thereafter, and at various intervals, special assessment fees were added for on reason or another as the Resort saw fit.

I didn't attempt to use the unit again until October, 2011.

When I arrived, I was shocked at the disrepair of the unit, and because it was particularly hot, I was upset because the AC didn't work. I immediately went to the front desk, but there were no available units other than the one I was in. I spent a miserable afternoon and night, because it was cooler with the window open, even though the temperature was in the 90's and didn't seem to lower that much at night.

The next morning about 9 am, I was moved to another unit in disrepair; including rust on the appliances; chipped floor tiles, broken leg on the Murphy Bed; mold in the shower; and a terrible odor similar to a broken sewer line. BUT the AC worked! The ONLY upgrades made since my refinancing 4 1/2 years ago was a LCD TV replacement of the stsndard 19" TV.

Finally, late 2012, I had grown weary of the Resort not living up to promises made to me, and also to the constantly escalating maintenance fees; including ANOTHER special assessment fee, so January 3, 2013, I sent a certified letter stating  my case, and offered to sign over my unit to them.

I was later advised by Eric in the Finance Department by telephone the Resort has no provisions to take the unit back. I told him that I consider the Resort to be 2nd rate, and he replied the Resort is rated 5 stars. I told him he is full of crap, and because of my living on a fixed income, I could no longer afford to make a montly payments nor the exhorbitant maintenance fees, and he could take the 5 star unit and stick it where the sun doesn't shine, for it is a standard practice in the timeshare industry to sign over a unit through a Quit Claim Deed, with the owner absorbing those fees.

Believing the Resort would finally relent and take the unit back, I continued making mortgage payments until December, 2013.

This normally should have been treated as a foreclosure after 180 days, but instead of doing that- the Resort reported me to the Credit Bureaus as being late and kept the account open, effectively harming my credit.