Great West Retirement Services Incompetent Greenwood Village, Colorado

This company is incompetent. I have been trying to conduct a routine transaction, rolling over an IRA into my retirement plan with GW. I contacted the company and had them assist me in filling out the forms and sent them to the IRA bank. They were sent back indicating that they needed a signature from a trustee of GW. GW refuses to do this and insists that my supervisor or HR sign it despite the fact that the form has Trustee of GW. Neither my boss or HR are trustees of their company which is obvious. I have wasted over 12 hours of time and it has now been over 6 weeks with no resolution in sight. A rep from ING is now assisting in rolling over the IRA into a new ING account and will soon be rolling over the GW account into my new ING account. I would advise to stay away from this company, they have horrible customer service, which has ended up costing me a substantial amount of money due to the market slide.