Complaint Review: Guardian Moving and Storage - Internet
- Guardian Moving and Storage Internet United States of America
- Phone: 800 545 8654
- Web: http://www.allguardian.com/index.ph...
- Category: Moving Companies
Guardian Moving and Storage Guardian Cargo Logistics Destroyed my item and lost others, it looked like they threw the boxes at every opportunity Internet
*Consumer Comment: Guardian Moving & Storage - shady operation
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We moved from Hawaii to Colorado, our move was delayed and that was not so bad. However when the items arrived in Colorado many things were broken and the boxes looked like no care was given. Most of our dished were shattered and leaking out the sides of boxes, I wrapped the boxes heavily in hard core tape and it would take a lot to do that. Our vacuum cleaner was very expensive and it looked like it was dropped from a great height, the base joint was shattered.
There is also a box missing with an engine for a 1963 Vespa and other parts that I need. I can get new parts but they won't be the originals and its about $1200 to replace that stuff. To prove major impact was sustained to the boxes, I had some stainless steel, heavy duty stuff in one box and they are dented big time. It would take major force to do that.
It isn't that a few items were broken, its that the whole of the items in the move look very badly handled and half the stuff is broken or well worn, it didn't leave Hawaii like that. I just want it to be replaced and I haven't filed the claim yet but if they don't come through I will take this am post it anywhere I can and post it on craigslist in Hawaii as well, anywhere I can!
This report was posted on Ripoff Report on 07/06/2010 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/guardian-moving-and-storage/internet/guardian-moving-and-storage-guardian-cargo-logistics-destroyed-my-item-and-lost-others-it-620619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Guardian Moving & Storage - shady operation
AUTHOR: LoriT - (USA)
SUBMITTED: Thursday, October 06, 2011
Guardian
Moving & Storage (aka Guardian Cargo Logistics, aka Guardian Moving Systems) is running a shady operation, and after finding numerous
complaints by others online, I know that I am not alone in this conclusion.
After many, many phone calls and persistent questions, I found out they are
based out of Los Angeles only, although the company told me they have offices all over
Hawaii. Their Web site also makes it look like they have a Hawaii
department/office. I had requested a quote for shipping a piano from Oregon to
Hawaii. Based on the quote and conversations I had with Brett Stone, a customer
representative via email/phone, I hired Guardian Moving & Storage. Brett
Stone told me they had offices all throughout Hawaii (I later found out that is
not true). I did not sign a contract because Brett Stone told me that my emails
and $100 credit card deposit secured the deal. Brett Stone told me via email
that $1799 covered full service door-to-door padding and wrapping included.
Brett Stone assured me via phone that there would be no surprise last-minute
fees. However, at pick up, $250 was added. When I called customer service and
was connected to the Dispatch department, I was told by a woman named Crystal
that special crating had to be done since it was a piano (there was no crating;
the piano was only wrapped with padding/cardboard/plastic wrap). I went
back/forth with the company trying to get this removed since I was assured from
the beginning that $1799 included everything for shipping the piano. One call
included Crystal telling me that Brett Stone claimed he sent me a coupon, which
was not true. The last conversation ended by being told very condescendingly by
LJ Brown, another sales representative, that I should stop calling because
this is a he said/she said and his colleague wouldn't have told me it was all
inclusive. LJ Brown told me to forward him the email I received showing the
$1799 all inclusive price and he or his supervisor would get back to me. I
never received a call.
Guardian Cargo Logistics
Guardian Moving & Storage
Guardian Moving Systems
2345 South Santa Fe Avenue, Los Angeles, CA 90058
5211 Washington Boulevard, Suite 2, Commerce, CA 90040
800-530-3586
800-545-8654 (used for Hawaii)
http://ushipguardian.com
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