Guardian Cargo Logistics Guardian Moving and Storage Legal Recourse Los Angeles, California

You have many avenues to deal with unscrupulous, dishonest or negligent moving companies.

The first government contact you need to file a  complaint with is the Federal Motor Carrier Safety Administration  (FMCSA). They have recently streamlined their process, and even if you  have filed previously with them using their old system prior to  (1/1/2003), you should file with them again. It's easy to file a  complaint online using their web site at Commercial Compaint Form Information (http://www.1-888-dot-saft.com/CC_Info.htm), or toll-free by phone at 1-888-368-7238.

You should also file a complaint with the  Department of Transportation's Office of the Inspector General. Although  they don't have a system in place that is as easy to use as the  FMCSA's, you can email them at hotline@oig.dot.gov.

Next, you should find out if your mover is a member  of the American Moving and Storage Association (AMSA). You can find out  by calling the AMSA at 703-683-7410, or by sending them an email to info@moving.org.  If your moving company is an AMSA member, then they have agreed to  participate in the AMSA Arbitration Program. You should file for  arbitration with the AMSA by following their guidelines on (((link redacted))) (((link redacted))).

You should file a complaint with the Better  Business Bureau even if the company is not a member. You can file a  complaint with the BBB online using their web site at  United States and Canada BBB Consumer and Business Reviews, Reports, Ratings, Complaints and Accredited Business Listings (www.bbb.com) (http://www.bbb.com).

Boosting charges over estimates on delivery is a common scam.

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