Report: #286705


  • Submitted: Mon, November 26, 2007
  • Updated: Tue, January 04, 2011
  • Reported By: ROBERTSON Other

HAMMACHER SCHLEMMER exhorbitant and unreasonable shipping charges - a real ripoff - very arrogant attitude. NEW YORK CITY Internet

*Consumer Comment: Overpriced goods too...

Show customers why they should trust your business over your competitors...


I wish to raise the following experience of downright overcharging done in a misleading and (my opinion) dishonest manner.

I am a South African resident and often purchase goods by internet. My details are:
Western Cape.

On 27 Oct 07, I placed an internet order with HAMMACHER SCHLEMMER for an electronic scrabble dictionary priced at $49.65. The website did not quote shipping charges but from previous experience I expected a reasonable charge between $20 and $40((maximum)

I had no sooner confirmed the order when my credit card account registered a charge of $161.65.

On Monday 29, I contacted the company by e-mail requesting the reason for such an exorbitant charge.

I was advised on the next day that $111.70 was for shipping and handling charges.

I then attempted to cancel the order but was informed that it had been shipped but that they would try to cancel it.

They then advised me to take the following action: quote-refuse delivery on this item or mark return to sender and the package will come back to usa.

I then attempted to negotiate a more reasonable shipping charge on the basis that other suppliers usually charge less than $40 and that it seemed senseless to send the item back.

The response to my proposal was as follows: quote -The package has already been returned to us. A refund in the amount of $49.95 was applied to your Visa card. Shipping and handling is nonrefundable and nonnegotiable. Please contact me if you need further assistance

I have now paid them $111.70 and received nothing but delayed responses and aggro!

I strongly warn anyone dealing with this company to be extremely careful as they are not only overcharging but have also adopted a very high handed attitude and are definitely not customer orientated or customer friendly!! In any event, their charges are exorbitant as I have purchased the item new from eBay for a total charge of $72 LESS THAN HALF THE PRICE CHARGED BY HAMMACHER SCHLEMMER!!

This was a very expensive lesson and I do not believe that such companies should or will continue to exist in the long term. I hope that this serves to expose them.

All e-mails to support my statements are available.

South Africa
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/26/2007 02:33 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

Overpriced goods too...

AUTHOR: xenonman - (USA)

The bulk of the merchandise listed in their catalogs can usually be found elsewhere (including on-line) at significantly lower cost.

Be aware, too, that much of their stuff is actually "Made in China" junk.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.