• Report: #422288
Complaint Review:

Hewlett Packard Hewlett-Packard Company

  • Submitted: Mon, February 09, 2009
  • Updated: Mon, February 09, 2009

  • Reported By:Alameda California
Hewlett Packard Hewlett-Packard Company
3000 Hanover Street Palo Alto, California U.S.A.

Hewlett Packard Hewlett-Packard Company Printer C7280 Never worked, greedy decisions make impossible to start Palo Alto California

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I bought the HP Photosmart C7208. I had an earlier photosmart but I wanted the added features. When I went to set up the printer it wouldn't accept the ink cartridges. The tech support said the inks were dried out. I went to a top electronics store and bought a new set of cartridges. Now the printer states it wants the introductory cartridges. I put those in, it won't start.

Basically, HP got so greedy they wrote their software so that the printer won't work unless it's full of what it thinks are full, proprietary cartridges. Unfortunately, they couldn't even get that right. When you give it good cartridges, it can't recognize them. Perhaps their introductory cartridges have a special code? But then the introductory cartridges are dried out, so they won't work. And the tech support doesn't know that, so I waste another 45+ dollars on new ink cartridges and it still doesn't work.

This printer is supposed to fax, it's supposed to copy, it's supposed to scan and it's supposed to print. Only copy and print need ink. But the system is so locked up that you can't get it to start unless it likes every cartridge.

I grew up in the silicon valley. This company is moribund now. It used to be good. Not anymore.

Altogether, I lost $280.00 to this ripoff.

Jackie WasRippedOffByHP
Alameda, California

This report was posted on Ripoff Report on 02/09/2009 11:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hewlett-packard-hewlett-packard-company/palo-alto-california-94304-1185/hewlett-packard-hewlett-packard-company-printer-c7280-never-worked-greedy-decisions-make-422288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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