• Report: #1054753
Complaint Review:

Home Gallery Stores

  • Submitted: Wed, May 29, 2013
  • Updated: Wed, May 29, 2013

  • Reported By: Randy — Stuart Florida
Home Gallery Stores
Richmond, Virginia USA

Home Gallery Stores Bad quality; worse warranty; worst service Richmond Virginia

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I purchased an oversized Catnapper recliner from Home Gallery less than 2 years ago.  The BOLD print boasted of "life-time warranty" etc. etc.  The tiny print gave all the exceptions.

After less than 2 years, the wooden frame is broken. No one in our family is overweight (and, regardless it is a "Big nd Tall" recliner).  

Response from Customer Service to my inquiry:

       The parts are covered by the warranty.  But shipping, handling, and labor/repair expenses are not.

In other words, We will mail you some pieces of wood and you can put them together if you know how!  

Lessons learned:

 1) Read the tiny print

 2) Avoid Home Gallery Stores and Catnapper.  

This report was posted on Ripoff Report on 05/29/2013 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/home-gallery-stores/richmond-virginia/home-gallery-stores-bad-quality-worse-warranty-worst-service-richmond-virginia-1054753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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