Home Warranty of America HWA has left me waiting for service for over 2 months Buffalo Grove Illinois

I worked really hard and purchased my own home in January of 2017. Being a responsibly broke-ish person, I made sure my mortgage came with a Warranty. Things went well with them, so after the first year I renewed my contract. And I was happy.....

Until my washer went out. My washer was dumping water out of the bottom... Kinda a problem for my downstairs neighbor (and I've already dumped water on her when my hot water heater ruptured and destroyed her drywall once this year).

I can give you so many more details, but the gist of it is this- I've been waiting for 2 months for a decision and I have had no luck talking to anyone. HWA has been a stone wall. You can either call a bank of receptionists that have no other contact information, request to talk to a manager (that you may or may not get... but is equally powerless) or complain on Facebook and be given empty promises.

The last communication, they told me the vendor had directions and was going to call me to schedule an appointment to replace the parts and fix my washer.

I call the vendor, and they talked to HWA yesterday. They were told that no decision had be made. I'm so frustrated, but I don't know what to do!

It's a black hole, and you can never get in contact with anyone above the level of receptionist or call center floor manager. Almost 2 months and no one has given me a decision and I still don't have a working washer, and am spending $20 every time I have to go to the laundry mat.