Complaint Review: Homeaway.com
3801 S. Capital Of Texas Highway, Suite 150, Austin, Texas 78704
- Phone: 512-493 4311
- Category: Advertising / Deceptive
Homeaway.com Vacationrentals.com HomeAway.com VacationRentals.com DECEPTIVE ADVERTISING - NO WAY TO GET YOUR MONEY BACK Austin Texas Internet
*Consumer Comment: Dealing with Homeaway, Austin Texas
And this disclaimer also says that non-monthly subscriptions (yearly?) quitting within 30 days will be charged a $75 service fee. How can that in ANY WAY be advertised as risk free ??? They are liars.
For a $29 signup service perhaps I should have considered hiring a lawyer at $300/hour to review the 6000 word "disclaimer"...
Their counsel can be reached at firstname.lastname@example.org or TreyHerschap@homeaway.com, (512) 493 4311 if you want clarification of their policy or position.
I provided him the text of my complaint but his only response has been for me to call him directly which I won't do as I want all communications with this company in the written record. I have offered to discuss the matter further through email.
Trey did not refute anything in the complaint. (Though in fairness he just didn't respond to it. I was giving him notice that I intended to bring this complaint to others.)
DO NOT DO BUSINESS WITH THEM. They mislead you to get your money promising a "risk free" experience but in fact your money is gone.
Note: My listing through them didn't receive a single response though it got lots of responses from craigslist.
See also further discussion of this company on this site at:
New York, New York
This report was posted on Ripoff Report on 12/11/2008 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/homeawaycom/internet/homeawaycom-vacationrentalscom-homeawaycom-vacationrentalscom-deceptive-advertising-400262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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