Homeaway.com

Submitted: Thu, December 11, 2008
Updated: Sat, January 17, 2009

Reported By: — New York New York

Homeaway.com

3801 S. Capital Of Texas Highway, Suite 150, Austin, Texas 78704 Internet U.S.A.

Phone: 512-493 4311
Web:
Category: Advertising / Deceptive

Homeaway.com Vacationrentals.com HomeAway.com VacationRentals.com DECEPTIVE ADVERTISING - NO WAY TO GET YOUR MONEY BACK Austin Texas Internet

*Consumer Comment: Dealing with Homeaway, Austin Texas

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VacationRentals.com (Part of HomeAway.com) is a misleading site. Their website says that you can try their service risk free for 30 days but THAT is a LIE. If you read their 6000 word disclaimer somewhere on their site it says that there is no refund for people signing up for monthly subscriptions.

And this disclaimer also says that non-monthly subscriptions (yearly?) quitting within 30 days will be charged a $75 service fee. How can that in ANY WAY be advertised as risk free ??? They are liars.

For a $29 signup service perhaps I should have considered hiring a lawyer at $300/hour to review the 6000 word "disclaimer"...

Their counsel can be reached at legal@vacationrentals.com or TreyHerschap@homeaway.com, (512) 493 4311 if you want clarification of their policy or position.

I provided him the text of my complaint but his only response has been for me to call him directly which I won't do as I want all communications with this company in the written record. I have offered to discuss the matter further through email.

Trey did not refute anything in the complaint. (Though in fairness he just didn't respond to it. I was giving him notice that I intended to bring this complaint to others.)

DO NOT DO BUSINESS WITH THEM. They mislead you to get your money promising a "risk free" experience but in fact your money is gone.

Note: My listing through them didn't receive a single response though it got lots of responses from craigslist.

See also further discussion of this company on this site at:
http://www.ripoffreport.com/reports/0/371/ripoff0371851.htm

Bill
New York, New York
U.S.A.

This report was posted on Ripoff Report on 12/11/2008 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/homeawaycom/internet/homeawaycom-vacationrentalscom-homeawaycom-vacationrentalscom-deceptive-advertising-400262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Dealing with Homeaway, Austin Texas

AUTHOR: Cape Verde Info - (United Kingdom)

SUBMITTED: Saturday, January 17, 2009

Unfortunately Trey Herschap seems to consider that behaving like a heavy-handed corporate lawyer is constructive and supportive to his employer. I wasted many weeks trying to get reasonable non-aggressvive responses from him in a situation, where the company was clearly at fault. As a result his unusual name now has a number one slot on Google leading to this site where the commentary does not bring him credit.

I would suggest that you contact the ceo Brian Sharples who tends to adopt a more customer oriented perspective. He has a similar email. He is the only person there who seems able to arrange a mutually satisfactory outcome.