• Report: #400262
Complaint Review:


  • Submitted: Thu, December 11, 2008
  • Updated: Sat, January 17, 2009

  • Reported By:New York New York
3801 S. Capital Of Texas Highway, Suite 150, Austin, Texas 78704 Internet U.S.A.

Homeaway.com Vacationrentals.com HomeAway.com VacationRentals.com DECEPTIVE ADVERTISING - NO WAY TO GET YOUR MONEY BACK Austin Texas Internet

*Consumer Comment: Dealing with Homeaway, Austin Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

VacationRentals.com (Part of HomeAway.com) is a misleading site. Their website says that you can try their service risk free for 30 days but THAT is a LIE. If you read their 6000 word disclaimer somewhere on their site it says that there is no refund for people signing up for monthly subscriptions.

And this disclaimer also says that non-monthly subscriptions (yearly?) quitting within 30 days will be charged a $75 service fee. How can that in ANY WAY be advertised as risk free ??? They are liars.

For a $29 signup service perhaps I should have considered hiring a lawyer at $300/hour to review the 6000 word "disclaimer"...

Their counsel can be reached at legal@vacationrentals.com or TreyHerschap@homeaway.com, (512) 493 4311 if you want clarification of their policy or position.

I provided him the text of my complaint but his only response has been for me to call him directly which I won't do as I want all communications with this company in the written record. I have offered to discuss the matter further through email.

Trey did not refute anything in the complaint. (Though in fairness he just didn't respond to it. I was giving him notice that I intended to bring this complaint to others.)

DO NOT DO BUSINESS WITH THEM. They mislead you to get your money promising a "risk free" experience but in fact your money is gone.

Note: My listing through them didn't receive a single response though it got lots of responses from craigslist.

See also further discussion of this company on this site at:

New York, New York

This report was posted on Ripoff Report on 12/11/2008 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/homeawaycom/internet/homeawaycom-vacationrentalscom-homeawaycom-vacationrentalscom-deceptive-advertising-400262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Homeaway.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Dealing with Homeaway, Austin Texas

AUTHOR: Cape Verde Info - (United Kingdom)

Unfortunately Trey Herschap seems to consider that behaving like a heavy-handed corporate lawyer is constructive and supportive to his employer. I wasted many weeks trying to get reasonable non-aggressvive responses from him in a situation, where the company was clearly at fault. As a result his unusual name now has a number one slot on Google leading to this site where the commentary does not bring him credit.

I would suggest that you contact the ceo Brian Sharples who tends to adopt a more customer oriented perspective. He has a similar email. He is the only person there who seems able to arrange a mutually satisfactory outcome.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.