Hotels.com Hotel under construction but no refund Dallas Internet

I booked a hotel room at the Amsterdam Inn in New York for our return trip home to Minnesota. When we arrived at the hotel it was closed for renovations. I called hotels.com to inform them and to get a refund for the room since we could not actually stay at the hotel. They customer service rep told me that she could not refund the money because they had to speak to the hotel representative to confirm it was closed. They attempted three times when I was on the phone with them and were told that it was closed for renovations but would not refund the money. They sent the case to the billing office and they were suppose to reconcile the issue within 72 hours. It has been three months and there has been no refund. I have emailed and made additional phone calls with all the same result. They will not refund until they speak to the hotel directly even though they have already verified that it is closed for renovations. I will never use their services again. They have the worst customer service in the industry as far as I am concerned.